Accessing Our Services
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The steps to access our services

You can access Home and Community Care services for yourself or a family member by following the three steps below. Check the eligibility page to make sure you meet all the requirements.

Step 1 – Contact Us

If you or a family member is at home, call the Home & Community Care office in your area.

Step 2 – Conduct an assessment

Our home and community care health professional will work with you, your family, doctor and other health care professionals to assess:

  • Your eligibility for home and community services
  • What services best meet your needs and situation
  • How long you need these services for
  • The costs, if any, for these services

How am I involved in decision making about my care?

You have the right to consent to care that we offer you. Before you make a decision, it is important that you feel everything has been explained to your satisfaction. If you are unsure or do not understand something, ask for an explanation.

If you have documented your wishes about the health care you want to receive, at the moment or in the future, in an advance care plan, representative agreement, advance directive or similar document, bring this to the attention of your family and health care providers and bring a copy with you, if possible.

What do I need to bring?

  • BC Care Card
  • Medication prescriptions
  • War veteran and pension cheque stubs or regiment number
  • Most recent income tax return or notice of assessment (some services charge a fee based on your income)
  • Name and telephone number of your doctors
  • Name and address of a close relative or friend

It is important that our home and community care health professionals fully understand your health care situation and needs. Please ask questions if you are not sure about what services are available to you.

Step 3 – Develop a care plan

If you are eligible for services, a health care professional will work with you to develop a care plan that meets your needs. The care plan will be updated as your care situation changes. If there is a waiting list for the services that best meet your needs, the home and community care health professional will work with your to ensure that the best services are in place to address your health needs while you are waiting.

Find a service

Find a Home and Community Care service in your community. 

MoH     PCQO