Residential Care Facilities
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Find out about residential care facilities and licensing

A Community Care facilities license is required for all programs and facilities providing care to three or more persons who are not related to the operator by blood or marriage, unless designated under the Hospital Act*.

Types of residential care  

  • Hospice
  • Long term care
  • Mental health and substance use
  • Acquired injury
  • Community living
  • Child and youth residential

*Hospital Act

Health Protection conducts surveys to monitor for risk to health and safety within sites providing residential care and designated under the Hospital Act.

Applying for a licence?

Visit our applying for a license section for more information.

Inspection reports

Visit our inspection reports section for details.

Complaints in senior’s care facilities

Health Protection Services’ goal is to provide transparency to the public by posting substantiated complaints regarding licensed long term care facilities

If a complaint is found to be valid and contravenes the applicable Act/Regulations, it is listed on the Substantiated Complaints in Senior’s Care Facilities

Visit our Terms and Definitions of Complaint Categories or Frequently Asked Questions for more information.  If you have further questions, please contact Licensing Direct.

Have a complaint or concern?

If you have a health and safety concern or complaint about a licensed care facility, please contact Licensing Direct.

Phone: 1-877-980-5118; 8:30am - 4:30pm PST, weekdays excluding statutory holidays
Email: Contact us by email
Fax: 250-868-7760
Mail: 505 Doyle Avenue, Kelowna BC V1Y 0C5

Read more about incident reporting.

Other resources

Are you a residential care licensee? Visit our amending a licence page for regulations, standards of practice, reports, bulletins, and other information vital to your facility.

To track documentation required under the Residential Care Regulation for staffing records, a sample template is provided.

News and featured information

Licensee newsletters, alerts and information about current issues.



MoH     PCQO