Patient Care Quality Office (PCQO)
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We welcome your comments

If we have not met your expectations, we are committed to working with you to find a reasonable solution. Your feedback is our chance to improve the care or services we provide.

What's the first step to submitting a compliment or complaint?

If you have a compliment or a complaint, speak with the person who provided the service, or to the manager of the area. All patients and clients are encouraged to try and resolve any issues at the time and place care is received.

What if my complaint is not resolved?

Interior Health’s Patient Care Quality Office (PCQO) is the central access point for complaints that are not addressed at the service delivery level. The PCQO provides a clear, consistent, timely and transparent process for patients to register complaints about the care they receive from Interior Health.

You can expect your complaint to be dealt with promptly and fairly. The Patient Care Quality Office will:

  • formally register your complaint
  • work with you to identify a reasonable resolution to your concern
  • provide you with a response to your complaint and an explanation about any decisions and actions taken as a result of your complaint

What if I am still not satisfied?

If you don’t feel your concerns were resolved based on the response of the Interior Health Patient Care Quality Office, contact the Patient Care Quality Review Board for an independent assessment of the matter.

The Patient Care Quality Review Board is a separate organization from Interior Health that reports to the Minister of Health Services.

Contact us

Interior Health Patient Care Quality Office
220 - 1815 Kirschner Road
Kelowna, BC V1Y 4N7
Phone: 250-870-4669
Toll Free Number: 1-877-IHA-2001 (1-877-442-2001)
Fax: 250-870-4670
E-mail: Contact us by email

Office hours: 8:30am - 4:30pm PST; Monday-Friday, excluding statutory holidays

 

MoH     PCQO