Senior Executive Team
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Responsible for day-to-day operations and management

Susan Brown
President and CEO

Susan Brown’s health sector career spans three decades, two continents, and varying regions across B.C. She was appointed President & CEO of Interior Health in 2018 following seven years of service to Interior Health’s Senior Executive Team, most recently as Vice President and Chief Operating Officer, Hospitals and Communities. 

Susan is passionate about improving care experience for patients, families and communities. She dedicates herself to engaging staff, volunteers, and local partners in the pursuit of health sector excellence across the Interior. To tackle the complex challenges associated with health care delivery in our region, her early initiatives as President and CEO of Interior Health include striking a team dedicated to improving and establishing a strong culture of safety across IH, initiating changes to address anti-Indigenous racism in health care, and delivering a regional engagement initiative to renew the organization’s vision, mission, and values.

As President and CEO, Susan continues to lead transformation efforts across hospital, home and community sectors, championing innovation and practices that make it easier for the people to receive care close to home.  She remains a strong supporter of the University of British Columbia’s Southern Medical Program, and to building new opportunities that support future health professionals to receive their education and training in the Interior. 

Philip Barker
Interim VP, Analytics and Planning
Philip Barker Head Shot 2021.jpg
Philip Barker was appointed Interim Vice President, Analytics and Planning in January 2021. Philip is the former Vice President Technology, Informatics and Analytics at Fraser Health and brings with him many years of health care executive leadership in both the public and private sectors. Through his career, Philip has led health system improvements, strategy and change initiatives to improve quality through IMIT, digitizing the health care experience, and clinical practice transformation enabled by emerging and proven technologies.
In his role with IH, Philip provides leadership to Health Systems Planning and Strategic Information, to support and implement strategies that improve care and services across hospital, long-term care and community settings. With a focus on analytics and the use of data and information to strengthen the health system, Philip works on behalf of IH with Ministry of Health and provincial health system partners.
Philip holds a Masters of Health Services Administration and a Bachelor of Science [Pharmacology] from the Faculty of Medicine and Public Health Services at the University of Alberta, and is a Certified Health Executive (CHE) through the Canadian College of Health Leaders.


Karen Bloemink
Interim VP, Pandemic Response and Surgical Strategy

Karen Bloemink was appointed Interim VP Pandemic Response in September 2020. In this role, Karen provides executive leadership to Interior Health’s COVID-19 planning and implementation in close collaboration with IH’s clinical operations and support services leadership, the Ministry of Health, and other B.C. health authorities. Karen will continue with her current responsibility for the Surgical Services Restart and Expansion.

Karen previously held the position of VP Clinical Operations North since January 2019, overseeing clinical services for the Thompson, Cariboo, Chilcotin, North Okanagan, Shuswap, and East Kootenay, and numerous regional programs and networks.

She also served as interim Vice President and Chief Operating Officer for the Hospitals and Communities portfolio in IH providing leadership for acute, home, and community services; as well as allied health, patient transport, the Professional Practice Office, and the operational aspects of the Southern Medical Program. Prior to that she was an Executive Director in the Hospitals and Communities portfolio, leading all operations for acute and community health service delivery in East Kootenay and Kootenay Boundary. In addition, she had oversight for the Home Health, End of Life/Palliative Care, and Medical Assistance in Dying programs for the health authority.
Karen has wide-ranging operational and leadership experience in the areas of critical care, acute care, community/primary care and long-term care in both urban and rural settings across the provinces of Ontario, Alberta, and British Columbia spanning three decades. She holds a Bachelor of Science in Nursing from the University of Western Ontario and a Masters in Public Administration from the University of Victoria.        



Dr. Mike Ertel
VP Medicine and Quality 

Dr. Ertel was appointed Vice President Medicine & Quality in May 2017. In this role, he is accountable for ensuring the processes which govern the delivery of medical care provided by Interior Health meet our high standards for quality and safety. Working in collaboration with the Hospitals & Communities portfolio, he is also tasked with enhancing the integration, transparency, and accountability for operational and strategic performance. Dr. Ertel is also responsible for IH's research and health system evaluation departments.

Dr. Ertel is a practicing emergency physician at Kelowna General Hospital (KGH) and has been a highly respected member of the Interior Health medical community for more than 20 years. As a highly regarded speaker in Emergency Medicine, he brings energy, passion, and a track record for engaging and leading physicians.
Prior to his VP appointment, Dr. Ertel was the Executive Medical Director for IH Central and South Okanagan. He has also served as the Chief of Staff at KGH, the KGH Emergency Department Head, and the IH Medical Director for Emergency Services.
Dr. Ertel has extensive clinical and leadership experience, spanning tertiary care through to rural family practice, in addition to being involved in clinical research. He is a founding member of the IH Research Ethics Board and has teaching experience with the UBC Southern Medical Program. 
Outside of work, Dr. Ertel enjoys spending time with his wife and three daughters, running, biking, skiing, and playing hockey. In his spare time, he serves as one of the team doctors for the Kelowna Rockets Hockey Club and he has been a ski doc at Big White for more than 10 years.

Jenn Goodwin
VP Communications and Culture

Jenn Goodwin is the Vice President of Communications and Culture. In this role, Jenn is focused on enhancing relationships with Interior Health’s many stakeholders and supporting the delivery of quality health services. Jenn provides leadership and support in the areas of corporate communications, media relations, public engagement, and culture development.
Jenn brings to Interior Health experience leading communications to support system change and integration. She worked for ten years as a senior leader in the Ontario health system, at an academic hospital and health centre in Kingston. As a Fellow of the Canadian Federation of Healthcare Improvement’s EXTRA program, Jenn worked with a small team to improve the patient and family experience receiving palliative care supports in the community.
Jenn has a Master’s of Environment and Business degree from the University of Waterloo, with a specialization in social innovation.  She holds a Bachelor of Journalism degree, combined with Political Science and French from Carleton University, and her APR designation (Accredited Public Relations) through the Canadian Public Relations Society.
Before working in health care, Jenn was a radio and television journalist in Dawson Creek, Whitehorse, and Ontario.


Mal Griffin
VP Human Resources

Mal Griffin is the VP Human Resources and is focused on our people – the valued employees and medical staff across IH. He provides leadership in the areas of people, organization and culture development; recruitment and employee experience; workplace health and safety; employee and labour relations; compensation, benefits and health human resource planning; and is focused on strengthening partnerships with post-secondary institutions.

Mal was appointed to the role of VP Human Resources in March 2016 and prior to that was the VP and Chief Information Officer.  Mal joined Interior Health in 1997 and moved to the role of Chief Information Officer (CIO) in 2005.  As CIO, Mal and his team led Interior Health through one of the organization’s broadest and comprehensive clinical and business information systems changes. In 2010, Mal also took on responsibility for the Laboratory Service Portfolio as Regional Director and continued in this role until 2012 when he was assigned the responsibility to oversee Interior Health’s service relationship with Health Shared Services and its service collaboration with the Northern Health Authority.

Mal has more than 25 years of health-care experience including leadership and management of diagnostic imaging, laboratory, pharmacy, biomedical engineering, staffing services, and clinical and business information management and technology. He holds an Executive MBA from the University of Fredericton, and a Bachelor of Business Administration degree from Simon Fraser University. 


Norma Janssen
VP  & Chief Information Officer

As VP and Chief Information Officer, Norma Janssen is responsible for the strategic leadership and operations of information and technology services across Interior Health, which are areas of critical focus for our organization. 
Norma’s portfolio also includes biomedical engineering, clinical informatics,  health information management, health-care technology management, information security, and technology architecture.
Norma joined Interior Health’s IMIT department in 2000 and has held progressive leadership positions within the organization. In 2005 she assumed the role of Regional Director, Pharmacy Services. In 2008, Norma moved into the role of Chief Project Officer. During her tenure she oversaw the design, construction and opening of the Polson Tower at Vernon Jubilee Hospital; the Clinical Academic Campus, Dr. Walter Anderson Building and Centennial Building at Kelowna General Hospital; and most recently, the Interior Heart and Surgical Centre at Kelowna General Hospital. Most recently, Norma was VP Clinical Support Services & Chief Information Officer, with oversight for the delivery of our medical imaging, laboratory, and pharmacy services across Interior Health, as well as information and technology services and health emergency management. 
Norma has more than 20 years of health-care IT experience. She holds a Masters of Business Administration from the University of British Columbia and a Bachelor of Science degree in Health Information Science from the University of Victoria.


Dr. Shallen Letwin
VP Clinical Operations, IH South 

Dr. Shallen Letwin was appointed Vice President, Clinical Operations IH South beginning in April 2019. In this role, he leads clinical services for IH South, including: the Kootenay Boundary, Central and South Okanagan, as well as several IH-wide clinical programs and networks. These include: Cardiac; Home and Community Care; Long-Term Care; Cancer; and the Southern Medical Program – Operational Liaison.

Shallen has wide-ranging operational and leadership experience in the areas of acute care, community/primary care, long term care, pharmacy services, and cancer care across the provinces of Alberta and British Columbia spanning over two decades. Shallen has previously served as the Vice President Regional Operations for BC Cancer and Vice President, Clinical Operations for Fraser Health where he has provided leadership and direction to clinical services in regional cancer centres, hospitals and community services.
Shallen holds a Bachelor of Science in Pharmacy (BSc. Pharm) from the University of Alberta and a Doctor of Pharmacy (Pharm.D) from the University of British Columbia. He is also a Certified Health Executive (CHE).   


Donna Lommer
VP Clinical & Corporate Services

As Interior Health’s VP Clinical & Support Services, Donna Lommer is focused on providing leadership, cultivating relationships and collaborating with key health-care partners. In her role, she provides core support and strategic leadership in the delivery of our medical imaging, laboratory, and pharmacy services across Interior Health, with a keen focus on driving quality and productivity improvements. In addition, Donna oversees primary and community care transformation; access and efficiency; capital planning and projects; support services (housekeeping, laundry, and food programs); emergency management; facilities management; strategic business development; and privacy, policy, and risk management.

Donna joined Interior Health in December 1990 and has demonstrated progressive growth within the organization through her many years of experience. She has championed transformation efforts across many facets of health-care service delivery, most notably in long-term care, palliative care, support services, financial management and capital projects.

In 2005, she moved from Financial Services to take a position as Program Administrator for Residential and Palliative Care for the Okanagan Health Service Area. In this role, Donna oversaw the development of many new long-term care beds, helped to standardize services, and led the portfolio to numerous other changes within the seniors and palliative care area in the Okanagan.

In the spring of 2009, Donna was asked to take on the role of Corporate Director of Strategic Alignment where she led the organization through a very challenging budget management process. In the spring of 2010, she became IH’s VP of Residential Services and Chief Financial Officer and assumed executive responsibility for the major capital projects in IH, continuing in this role until 2014 when her role changed to VP Support Services and Chief Financial Officer. In 2018, the areas of Privacy, Policy and Risk Management were added to her portfolio.

Donna holds an Executive MBA from the University of Fredericton and is a Chartered Professional Accountant (CPA, CGA).

Roger Parsonage
Interim VP Clinical Operations, IH North

Roger Parsonage was appointed interim VP Clinical Operations North in September 2020. In this role, he leads clinical services for Thompson, Cariboo, Chilcotin, North Okanagan, Shuswap, and East Kootenay, as well as several IH-wide clinical programs and networks. These include Mental Health and Substance Use; Renal Services; Critical Care; Maternal & Child Health; Emergency & Trauma Services; and the Professional Practice Office/Chief Nursing Officer.
Roger joined Interior Health in 1998 in the Environmental Health program, and has held progressive leadership positions in Population Health within the organization. Following more than 20 years in public health, he was appointed Executive Director of Mental Health and Substance Use (MHSU), providing operational and strategic leadership for MHSU programs across the health authority.
Most recently, Roger was the Executive Director of Clinical Operations, providing leadership for senior’s care, primary care, allied health, and mental health and substance use programs in the North Okanagan, as well as strategic leadership through the MHSU network.
Roger holds a Masters of Health Administration from the University of British Columbia and is a Certified Health Executive (CHE).

Sylvia Weir
Chief Financial Officer
Sylvia is a proven strategic health leader with 25 years of experience working in the financial sector, including internationally within the UK National Health Service and within the B.C. public sector. She has deep knowledge and expertise in forming and sustaining partnerships with community, government and private entities, and is committed to public service and fulfilling IH’s  mission to deliver high quality and compassionate care and services. As CFO, she leads the business support and accounting functions, and manages contracted services and partnership development.  
A collaborative leader, Sylvia believes in engagement and values-based decision-making and building healthy and high-performing teams.
Sylvia is active in her local community as a Vice-Chair of the Kelowna Women’s Shelter and an Immigrant Employment Mentor with the Kelowna Community Resources Centre.
As a step towards reconciliation, Interior Health acknowledges the land that we live, work, and play on as the traditional territories of the Dakelh Dene, Ktunaxa, Nlaka’pamux, Secwepemc, St’at’imc, Syilx and Tsilhqot’in peoples. It is with humility that we continue to strengthen our relationships with the First Nation, Métis, and Inuit peoples of the interior.
MoH     PCQO