Senior Executive Team
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Responsible for day-to-day operations and management

Download the organizational chart to see the reporting structure.
 

Susan Brown
President and CEO

Susan Brown’s career in health spans over 30 years and reflects her deep commitment to improving the care experience for patients, families and communities. She became Interior Health’s President and CEO in October of 2018, following seven years of service on the Senior Executive Team, most recently as Vice President and Chief Operating Officer, Hospitals and Communities.

Working with teams across Interior Health, Susan engages staff, volunteers, and local partners in the delivery of service that best addresses the needs of our communities. She has led transformation efforts across hospital, home and community sectors, championing innovation and practices that make it easier for the people we serve to receive care close to home.

Additionally, Susan’s responsibilities have included allied health and patient transport programs, Assisted Living, Cardiac Program, Surgical Network, and the Ethics Council. She has also been Interior Health’s operations liaison for the University of British Columbia’s Southern Medical Program, and is recognized as a health system leader at several provincial tables.

Prior to joining IH, Susan worked with Fraser Health Authority as the Executive Director, Medicine Program for Fraser Health’s 12 hospitals. Susan is a Certified Health Executive and holds a Master of Health Studies and a Bachelor of Science in Nursing. 


Karen Bloemink
Interim VP and COO, Hospitals and Communities


Karen Bloemink was appointed interim Vice President and Chief Operating Officer, Hospitals and Communities in August 2018.  In this role, she provides leadership to acute, home and community services, as well as allied health, patient transport, the professional practice office and the operational aspects of the Southern Medical Program. An overarching goal for Karen with this portfolio is to enhance integration, accountability, and transparency for operations across these service delivery streams.

Karen has wide-ranging operational and leadership experience in the areas of critical care, acute care, community/primary care and long term care in both urban and rural settings across the provinces of Ontario, Alberta and British Columbia spanning three decades. 

Prior to her VP appointment, Karen worked as the Executive Director, Hospitals and Communities leading all operations for acute and community health service delivery in IH East as well leading the health authority Home Health, End of Life/Palliative Care and MAiD programs.  

Karen holds a Bachelor of Science in Nursing from the University of Western Ontario and is in the final stages of completion of a Masters in Public Administration from the University of Victoria.


Dr. Mike Ertel
VP Medicine and Quality


Dr. Ertel was appointed Vice President Medicine & Quality in May 2017. In this role, he is accountable for ensuring the processes which govern the delivery of medical care provided by Interior Health meet our high standards for quality and safety. Working in collaboration with the Hospitals & Communities portfolio, he is also tasked with enhancing the integration, transparency, and accountability for operational and strategic performance.

Dr. Ertel is a practicing emergency physician at Kelowna General Hospital (KGH) and has been a highly respected member of the Interior Health medical community for more than 20 years. As a highly regarded speaker in Emergency Medicine, he brings energy, passion, and a track record for engaging and leading physicians.

Prior to his VP appointment, Dr. Ertel was the Executive Medical Director for IH Central and South Okanagan. He has also served as the Chief of Staff at KGH, the KGH Emergency Department Head, and the IH Medical Director for Emergency Services.

Dr. Ertel has extensive clinical and leadership experience, spanning tertiary care through to rural family practice, in addition to being involved in clinical research. He is a founding member of the IH Research Ethics Board and has teaching experience with the UBC Southern Medical Program. 

Outside of work, Dr. Ertel enjoys spending time with his wife and three daughters, running, biking, skiing, and playing hockey. In his spare time, he serves as one of the team doctors for the Kelowna Rockets Hockey Club and he has been a ski doc at Big White for more than 10 years.


Dr. Trevor Corneil
VP Population Health and Chief Medical Health Officer


Dr. Trevor Corneil is the Vice President of Population Health and Chief Medical Health Officer. In this role, he provides leadership in the areas of public health, health promotion and prevention, health protection, and Interior Health’s Aboriginal Health strategy.

Trevor was most recently the Chief Medical Health Officer and provided leadership in the areas of health promotion, health protection, and disease prevention.

Trevor joined Interior Health as a Medical Health Officer and Community Medical Director in 2011. Prior to this, he was a Medical Director for Vancouver Coastal Health community services and eventually appointed Acting Executive Medical Director during which time he developed and administered various models of public health and primary care. In particular, he focused on the accessibility of marginalized and vulnerable populations to primary and secondary care of their acute and chronic illnesses.

Trevor completed both his undergraduate and medical studies at Queen’s University in Kingston, Ontario in 1995. He then moved to Vancouver where he undertook a residency in Family Medicine with a special interest in inner-city medicine at the University of British Columbia in 1997. Following several years of practice in Vancouver’s downtown south and eastside, he returned to UBC completing a Master’s degree in Epidemiology in 2003 and a second residency in Public Health and Preventative Medicine in 2006.


Mal Griffin
VP Human Resources and Mental Health & Substance Use


Mal Griffin is the VP Human Resources and Mental Health & Substance Use and is focused on our people – the valued employees and medical staff across IH. He provides leadership in the areas of people, organization and culture development; recruitment and employee experience; workplace health and safety; employee and labour relations; compensation, benefits and health human resource planning; and is focused on strengthening partnerships with post-secondary institutions.

Mal was appointed to the role of VP Human Resources in March 2016 and prior to that was the VP and Chief Information Officer.  Mal joined Interior Health in 1997 and moved to the role of Chief Information Officer (CIO) in 2005.  As CIO, Mal and his team led Interior Health through one of the organization’s broadest and comprehensive clinical and business information systems changes. In 2010, Mal also took on responsibility for the Laboratory Service Portfolio as Regional Director and continued in this role until 2012 when he was assigned the responsibility to oversee Interior Health’s service relationship with Health Shared Services and its service collaboration with the Northern Health Authority.

Mal has more than 25 years of health-care experience including leadership and management of diagnostic imaging, laboratory, pharmacy, biomedical engineering, staffing services, and clinical and business information management and technology. He holds an Executive MBA from the University of Fredericton, and a Bachelor of Business Administration degree from Simon Fraser University.


Donna Lommer
VP Support Services and Chief Financial Officer


As VP Support Services and Chief Financial Officer, Donna Lommer provides core support and leadership in the areas of finance, capital planning, and staffing services.

Donna  joined IH 25 years ago and has demonstrated progressive growth within the organization through her many years of experience in the financial area, including capital projects.

In 2005, she moved from Financial Services to take a position as Program Administrator for Residential and Palliative Care for the Okanagan Health Service Area where she oversaw the development of many new residential beds, the standardization of services, and numerous other changes within the seniors and palliative care area for the Okanagan. 

In the spring of 2009, Donna was asked to take on the role of Corporate Director of Strategic Alignment where she led the organization through a very challenging budget management process. In the spring of 2010, she became IH's VP of Residential Services and Chief Financial Officer.

Donna holds an Executive Master’s degree in Business Administration and is a Certified General Accountant.


Jenn Goodwin
VP Communications and Public Engagement

Jenn Goodwin is the Vice President of Communications and Public Engagement. In this role, Jenn is focused on enhancing relationships with Interior Health’s many stakeholders and supporting the delivery of quality health services. Jenn provides leadership and support in the areas of corporate communications, media relations, and public engagement.

Before coming to Interior Health, Jenn worked for 10 years at Providence Care in southeastern Ontario where she held the
position of Vice President, Community Partnerships and Chief Communications Officer. In addition to overseeing all communications and engagement activities for Providence Care, Jenn developed and implemented the communications strategy for a recently completed mulit-site consolidation and hospital construction project.
 
Jenn brings to Interior Health experience leading system change. Most recently, she was part of a small team focused on strengthening the coordination of palliative care services between family physicians, hospital, and community health providers, to improve the experience of care for patients at the end of life. Jenn also led efforts at Providence Care to support increased access to mental health services to northern Ontario Métis communities through telemedicine.
 
Jenn has a Master’s of Environment and Business degree from the University of Waterloo and a Bachelor of Journalism degree, combined with Political Science and French from Carleton University. Jenn also holds her APR designation (Accredited Public Relations) and is a member of the Canadian Public Relations Society.
 
Before working in health care, Jenn was a radio and television journalist in Dawson Creek, Whitehorse, and Ontario.

Norma Janssen
VP Clinical Support Services & Chief Information Officer

As VP Clinical Support Services and Chief Information Officer, Norma Janssen is responsible for the delivery of our diagnostic imaging, laboratory, and pharmacy services, as well as information and technology services across Interior Health. She provides strategic leadership in these areas with a keen focus on driving quality and productivity improvements.
 
Norma’s portfolio also includes clinical informatics, health emergency management, health information management, health systems evaluation, health-care technology management, privacy and security, and technology architecture.
 
Norma joined Interior Health’s IMIT department in 2000 and has held progressive leadership positions within the organization. In 2005 she assumed the role of Regional Director, Pharmacy Services. In 2008, Norma moved into the role of Chief Project Officer. During her tenure she oversaw the construction and opening of the Polson Tower at Vernon Jubilee Hospital; the Clinical Academic Campus, Dr. Walter Anderson Building and Centennial Building at Kelowna General Hospital; and most recently, the Interior Heart and Surgical Centre at Kelowna General Hospital. 
 
Norma has more than 17 years of health-care IT experience. She holds a Masters of Business Administration from the University of British Columbia and a Bachelor of Science degree in Health Information Science from the University of Victoria.

Anne-Marie Visockas
VP, Health Systems Planning and Residential Services
 
Anne-Marie Visockas joined Interior Health as Vice President – Health Systems Planning, Mental Health & Substance Use (MHSU), and Residential Services in February 2017. Her portfolio also includes Strategic Information Management, an area which helps to inform planning, service delivery, and management of health-care services for Interior Health. In this role, Anne-Marie provides operational leadership for our clinical programs and services in MHSU and residential care, while also providing oversight for the organization-wide planning functions in  alignment with Ministry of Health direction.
 
Previously, Anne-Marie was the Senior Program Officer for Financial Planning with Alberta Health Services (AHS) where she was responsible for leading the Financial Planning team, including development of the AHS $14 billion budget and alignment with organizational strategic planning and directions. She also worked for Interior Health from 2003 – 2011 serving in leadership roles in our information support, information management, and research departments.
 
Anne-Marie specializes in health services research and has extensive experience using linked health administrative databases for research into chronic health conditions and service utilization, along with use of health authority data to support analytics and performance management and reporting. She completed a PhD in Management and Policy Sciences specializing in Health Economics at the University of Texas Health Sciences Centre and has completed a post-doctoral fellowship at CHSPR in Vancouver.
 
Anne-Marie’s significant experience in translating her extensive academic background into practical application, combined with her doctoral and post-doctoral work on primary and community care, is an asset to IH as we continue our journey to shift the focus of health care from acute to community settings.
 

Dr. Harsh Hundal
Chair of HAMAC (Health Authority Medical Advisory Committee)
 
During his time with Interior Health, Dr. Harsh Hundal has held multiple leadership roles (acting Executive Medical Director (EMD) for Residential and Community Care, Physician Lead for Medical Assistance in Dying (MAiD), and Community Medical Director for the Kootenays). Provincially he co-created the protocols for the Community Paramedicine Program and the PHSA modules for MAiD, to name just a few initiatives that he has been involved in.
 
In the 20 plus years since Harsh graduated from Western, he has worked as a rural family physician, director of Palliative Care, rehabilitation hospitalist, Chief of Staff, the first Clinical Leader for Medical Care at Homewood (a tertiary mental health facility), as well as various other clinical and administrative roles.
 
Harsh currently serves as Executive Medical Director (EMD) for Physician Engagement and Resource Planning, and is convinced that the physicians, administrators and staff of Interior Health have the potential to create one of the best health systems in North America.  As the new HAMAC chair, Harsh looks forward to having the opportunity to effectively contribute toward this goal.
 
Harsh and his wife relocated to Kelowna from Guelph, Ontario, along with their three children, all of whom have special needs. His oldest informed him at age 5, “The big picture is a lot bigger than I thought it was”; an insight that is reinforced on a daily basis at Interior Health.
 
MoH     PCQO