Senior Executive Team
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Responsible for day-to-day operations and management

Download the organizational chart to see the reporting structure. 

Susan Brown
President and CEO

Susan Brown’s career in health spans over 30 years and reflects her deep commitment to improving the care experience for patients, families and communities. She became Interior Health’s President and CEO in October of 2018, following seven years of service on the Senior Executive Team, most recently as Vice President and Chief Operating Officer, Hospitals and Communities.

Working with teams across Interior Health, Susan engages staff, volunteers, and local partners in the delivery of service that best addresses the needs of our communities. She has led transformation efforts across hospital, home and community sectors, championing innovation and practices that make it easier for the people we serve to receive care close to home.

Additionally, Susan’s responsibilities have included allied health and patient transport programs, Assisted Living, Cardiac Program, Surgical Network, and the Ethics Council. She has also been Interior Health’s operations liaison for the University of British Columbia’s Southern Medical Program, and is recognized as a health system leader at several provincial tables.

Prior to joining IH, Susan worked with Fraser Health Authority as the Executive Director, Medicine Program for Fraser Health’s 12 hospitals. Susan is a Certified Health Executive and holds a Master of Health Studies and a Bachelor of Science in Nursing. 


Karen Bloemink
VP Clinical Operations, IH North

Karen Bloemink was appointed VP Clinical Operations North in January 2019. In this role, she leads clinical services for the IH West, North Okanagan, and East Kootenay, as well as several IH-wide clinical programs and networks. These include: Critical Care; Emergency & Trauma Services; Maternal & Child Health; Mental Health & Substance Use;Renal Services; Surgical Services; and the Professional Practice Office/Chief Nursing Officer.

Prior to taking on her new VP role, Karen was the interim Vice President and Chief Operating Officer for the Hospitals and Communities portfolio in IH. In this role, she provided leadership for acute, home, and community services; as well as allied health, patient transport, the Professional Practice Office, and the operational aspects of the Southern Medical Program.
 
Previously, Karen was an Executive Director in the Hospitals and Communities portfolio, leading all operations for acute and community health service delivery in IH East. In addition, she had oversight for the  Home Health, End of Life/Palliative Care, and Medical Assistance in Dying programs for the health authority. 
 
Karen has wide-ranging operational and leadership experience in the areas of critical care, acute care, community/primary care and long term care in both urban and rural settings across the provinces of Ontario, Alberta and British Columbia spanning three decades. She holds a Bachelor of Science in Nursing from the University of Western Ontario and is in the final stages of completion of a Masters in Public Administration from the University of Victoria.   

  

Dr. Trevor Corneil
VP Population Health & Chief Medical Health Officer

Dr. Trevor Corneil is the Vice President of Population Health and Chief Medical Health Officer. In this role, he provides leadership in the areas of public health, health promotion and prevention, health protection, and Interior Health’s Aboriginal Health strategy.

Trevor was most recently the Chief Medical Health Officer and provided leadership in the areas of health promotion, health protection, and disease prevention.
 
Trevor joined Interior Health as a Medical Health Officer and Community Medical Director in 2011. Prior to this, he was a Medical Director for Vancouver Coastal Health community services and eventually appointed Acting Executive Medical Director during which time he developed and administered various models of public health and primary care. In particular, he focused on the accessibility of marginalized and vulnerable populations to primary and secondary care of their acute and chronic illnesses.
 
Trevor completed both his undergraduate and medical studies at Queen’s University in Kingston, Ontario in 1995. He then moved to Vancouver where he undertook a residency in Family Medicine with a special interest in inner-city medicine at the University of British Columbia in 1997. Following several years of practice in Vancouver’s downtown south and eastside, he returned to UBC completing a Master’s degree in Epidemiology in 2003 and a second residency in Public Health and Preventative Medicine in 2006.
 

Dr. Mike Ertel
VP Medicine and Quality 

Dr. Ertel was appointed Vice President Medicine & Quality in May 2017. In this role, he is accountable for ensuring the processes which govern the delivery of medical care provided by Interior Health meet our high standards for quality and safety. Working in collaboration with the Hospitals & Communities portfolio, he is also tasked with enhancing the integration, transparency, and accountability for operational and strategic performance.

 
Dr. Ertel is a practicing emergency physician at Kelowna General Hospital (KGH) and has been a highly respected member of the Interior Health medical community for more than 20 years. As a highly regarded speaker in Emergency Medicine, he brings energy, passion, and a track record for engaging and leading physicians.
Prior to his VP appointment, Dr. Ertel was the Executive Medical Director for IH Central and South Okanagan. He has also served as the Chief of Staff at KGH, the KGH Emergency Department Head, and the IH Medical Director for Emergency Services.
 
Dr. Ertel has extensive clinical and leadership experience, spanning tertiary care through to rural family practice, in addition to being involved in clinical research. He is a founding member of the IH Research Ethics Board and has teaching experience with the UBC Southern Medical Program. 
 
Outside of work, Dr. Ertel enjoys spending time with his wife and three daughters, running, biking, skiing, and playing hockey. In his spare time, he serves as one of the team doctors for the Kelowna Rockets Hockey Club and he has been a ski doc at Big White for more than 10 years.

  
Jenn Goodwin
VP Communications and Culture

Jenn Goodwin is the Vice President of Communications and Culture. In this role, Jenn is focused on enhancing relationships with Interior Health’s many stakeholders and supporting the delivery of quality health services. Jenn provides leadership and support in the areas of corporate communications, media relations, public engagement, and culture development.
Jenn brings to Interior Health experience leading communications to support system change and integration. She worked for ten years as a senior leader in the Ontario health system, at an academic hospital and health centre in Kingston. As a Fellow of the Canadian Federation of Healthcare Improvement’s EXTRA program, Jenn worked with a small team to improve the patient and family experience receiving palliative care supports in the community.
 
Jenn has a Master’s of Environment and Business degree from the University of Waterloo, with a specialization in social innovation.  She holds a Bachelor of Journalism degree, combined with Political Science and French from Carleton University, and her APR designation (Accredited Public Relations) through the Canadian Public Relations Society.
 
Before working in health care, Jenn was a radio and television journalist in Dawson Creek, Whitehorse, and Ontario.
 

Mal Griffin
VP Human Resources

Mal Griffin is the VP Human Resources and is focused on our people – the valued employees and medical staff across IH. He provides leadership in the areas of people, organization and culture development; recruitment and employee experience; workplace health and safety; employee and labour relations; compensation, benefits and health human resource planning; and is focused on strengthening partnerships with post-secondary institutions.

Mal was appointed to the role of VP Human Resources in March 2016 and prior to that was the VP and Chief Information Officer.  Mal joined Interior Health in 1997 and moved to the role of Chief Information Officer (CIO) in 2005.  As CIO, Mal and his team led Interior Health through one of the organization’s broadest and comprehensive clinical and business information systems changes. In 2010, Mal also took on responsibility for the Laboratory Service Portfolio as Regional Director and continued in this role until 2012 when he was assigned the responsibility to oversee Interior Health’s service relationship with Health Shared Services and its service collaboration with the Northern Health Authority.

Mal has more than 25 years of health-care experience including leadership and management of diagnostic imaging, laboratory, pharmacy, biomedical engineering, staffing services, and clinical and business information management and technology. He holds an Executive MBA from the University of Fredericton, and a Bachelor of Business Administration degree from Simon Fraser University. 


 

Norma Janssen
VP Clinical Support Services & Chief Information Officer

As VP Clinical Support Services and Chief Information Officer, Norma Janssen is responsible for the delivery of our medical imaging, laboratory, and pharmacy services, as well as information and technology services across Interior Health. She provides strategic leadership in these areas with a keen focus on driving quality and productivity improvements.
 
Norma’s portfolio also includes clinical informatics, health emergency management, health information management, health-care technology management, information security, and technology architecture.
 
Norma joined Interior Health’s IMIT department in 2000 and has held progressive leadership positions within the organization. In 2005 she assumed the role of Regional Director, Pharmacy Services. In 2008, Norma moved into the role of Chief Project Officer. During her tenure she oversaw the design, construction and opening of the Polson Tower at Vernon Jubilee Hospital; the Clinical Academic Campus, Dr. Walter Anderson Building and Centennial Building at Kelowna General Hospital; and most recently, the Interior Heart and Surgical Centre at Kelowna General Hospital. 
 
Norma has more than 20 years of health-care IT experience. She holds a Masters of Business Administration from the University of British Columbia and a Bachelor of Science degree in Health Information Science from the University of Victoria.

 

Dr. Shallen Letwin
VP Clinical Operations, IH South 

Dr. Shallen Letwin was appointed Vice President, Clinical Operations IH South beginning in April 2019. In this role, he leads clinical services for IH South, including: the Kootenay Boundary, Central and South Okanagan, as well as several IH-wide clinical programs and networks. These include: Cardiac; Home and Community Care; Long-Term Care; Cancer; and the Southern Medical Program – Operational Liaison.

 
Shallen has wide-ranging operational and leadership experience in the areas of acute care, community/primary care, long term care, pharmacy services, and cancer care across the provinces of Alberta and British Columbia spanning over two decades. Shallen has previously served as the Vice President Regional Operations for BC Cancer and Vice President, Clinical Operations for Fraser Health where he has provided leadership and direction to clinical services in regional cancer centres, hospitals and community services.
 
Shallen holds a Bachelor of Science in Pharmacy (BSc. Pharm) from the University of Alberta and a Doctor of Pharmacy (Pharm.D) from the University of British Columbia. He is also a Certified Health Executive (CHE).  

 

Donna Lommer
VP Support Services &
Chief Financial Officer

As Interior Health’s VP Support Services and Chief Financial Officer, Donna Lommer is focused on providing leadership, cultivating relationships and collaborating with key health-care partners. In her role, she provides core support and leadership in the areas of finance, capital planning & projects, support services (housekeeping, laundry, and food programs), facilities management, strategic business development, privacy, policy and risk management.

Donna joined Interior Health in December 1990 and has demonstrated progressive growth within the organization through her many years of experience. She has championed transformation efforts across many facets of health-care service delivery, most notably in long-term care, palliative care, support services, financial management and capital projects.

In 2005, she moved from Financial Services to take a position as Program Administrator for Residential and Palliative Care for the Okanagan Health Service Area. In this role, Donna oversaw the development of many new long-term care beds, helped to standardize services, and led the portfolio to numerous other changes within the seniors and palliative care area in the Okanagan.

In the spring of 2009, Donna was asked to take on the role of Corporate Director of Strategic Alignment where she led the organization through a very challenging budget management process. In the spring of 2010, she became IH’s VP of Residential Services and Chief Financial Officer and assumed executive responsibility for the major capital projects in IH, continuing in this role until 2014 when her role changed to its current form. In 2018, the areas of Privacy, Policy and Risk Management were added to her portfolio.

Donna holds an Executive MBA from the University of Fredericton and is a Chartered Professional Accountant (CPA, CGA).


 
Anne-Marie Visockas
VP, Planning and Research
 
Anne-Marie Visockas joined Interior Health in February 2017 as Vice President – Health Systems Planning, Mental Health & Substance Use (MHSU), and Residential Services. In January 2019, her portfolio changed to VP, Planning and Research. Her current portfolio includes Health System Planning, Strategic Information Management / Analytics, Health System Evaluation, Research, and Primary and Community Care Planning. 
 
In this role, Anne-Marie provides operational leadership and oversight for IH-wide planning, including the Health Authority service plan and alignment with Ministry of Health priorities, detailed operating plans to achieve Ministry operating expectations, and monitoring and reporting on strategic priority results. The portfolio is also responsible for research, information, analytics and evaluation support for Interior Health. Further, the portfolio provides leadership for Primary & Community Care Transformation planning.
 
Previously, Anne-Marie was the Senior Program Officer for Financial Planning with Alberta Health Services (AHS) where she was responsible for leading the Financial Planning team, including development of the AHS $14 billion budget and alignment with organizational strategic planning and directions. She also worked for Interior Health from 2003 – 2011 serving in leadership roles in our information support, information management, and research departments.
 
Anne-Marie specializes in health services research and has extensive experience using linked health administrative databases for research into chronic health conditions and service utilization, along with use of health authority data to support analytics and performance management and reporting. She completed a PhD in Management and Policy Sciences specializing in Health Economics at the University of Texas Health Sciences Centre and has completed a post-doctoral fellowship at CHSPR in Vancouver.
 
Anne-Marie has significant experience translating her academic background into practical application, combined with doctoral and post-doctoral work on primary and community care.
MoH     PCQO