Senior Executive Team​​​​​​​
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Responsible for day-to-day operations and management
 


Susan Brown
President and C​EO

Susan Brown’s health sector career spans three decades, two continents, and varying regions across B.C. She was appointed President and CEO of Interior Health in 2018, following seven years of service to Interior Health’s Senior Executive Team, most recently as Vice President and Chief Operating Officer, Hospitals and Communities. 

Susan is passionate about improving care experience for patients, families and communities. She dedicates herself to engaging staff, volunteers, and local partners in the pursuit of health sector excellence across the Interior. To tackle the complex challenges associated with health-care delivery in our region, her early initiatives as President and CEO of Interior Health include striking a team dedicated to improving and establishing a strong culture of safety across IH, initiating changes to address anti-Indigenous racism in health care, and delivering a regional engagement initiative to renew the organization’s vision, mission and values.

As President and CEO, Susan continues to lead transformation efforts across hospital, home and community sectors, championing innovation and practices that make it easier for the people to receive care close to home. She remains a strong supporter of the University of British Columbia’s Southern Medical Program, and of building new opportunities that support future health professionals to receive their education and training in the Interior.   ​


 

Karen Bloemink
Vice President, Human Resources, Population Health and Pandemic Response

Karen Bloemink is the Vice President of Human Resources, Population Health and Pandemic Response​. In this role, Karen provides executive leadership to Interior Health’s COVID-19 planning and implementation in close collaboration with IH’s clinical operations and support services leadership, the Ministry of Health, and other B.C. health authorities. Karen also leads Human Resources and Population Health strategy and operations. She was appointed this position in September 2021. 

Karen previously held the position of Vice President Clinical Operations North since January 2019, overseeing clinical services for the Thompson, Cariboo, Chilcotin, North Okanagan, Shuswap, and East Kootenay, and numerous regional programs and networks.

She also served as interim Vice President and Chief Operating Officer for the Hospitals and Communities portfolio in IH providing leadership for acute, home, and community services; as well as allied health, patient transport, the Professional Practice Office, and the operational aspects of the Southern Medical Program. Before that she was an Executive Director in the Hospitals and Communities portfolio, leading all operations for acute and community health service delivery in East Kootenay and Kootenay Boundary. In addition, she had oversight for the Home Health, End of Life/Palliative Care, and Medical Assistance in Dying programs for the health authority.
 
Karen has wide-ranging operational and leadership experience in the areas of critical care, acute care, community/primary care and long-term care in both urban and rural settings across the provinces of Ontario, Alberta, and British Columbia spanning three decades. She holds a Bachelor of Science in Nursing from the University of Western Ontario and a Masters in Public Administration from the University of Victoria.        


   

Dr. Mike Ertel
Vice President, Medicine and Quality 

Dr. Ertel is the Vice President of Medicine and Quality. In this role, he is accountable for ensuring the processes that govern the delivery of medical care provided by Interior Health meet our high standards for quality and safety. He is also tasked with enhancing the integration, transparency, accountability for operational and strategic performance, and responsible for IH's quality and patient safety, research, and health system evaluation departments. He was appointed this position in May 2017.​

Dr. Ertel is a practicing emergency physician at Kelowna General Hospital (KGH) and has been a highly respected member of the Interior Health medical community for more than 20 years. As a highly regarded speaker in Emergency Medicine, he brings energy, passion, and a track record for engaging and leading physicians.

Prior to his Vice President appointment, Dr. Ertel was the Executive Medical Director for IH Central and South Okanagan. He has also served as the Chief of Staff at KGH, the KGH Emergency Department Head, and the IH Medical Director for Emergency Services.
 
Dr. Ertel has extensive clinical and leadership experience, spanning tertiary care through to rural family practice, in addition to being involved in clinical research. He is a founding member of the IH Research Ethics Board and has teaching experience with the UBC Southern Medical Program. 
 
Outside of work, Dr. Ertel enjoys spending time with his wife and three daughters, running, biking, skiing, and playing hockey. In his spare time, he serves as one of the team doctors for the Kelowna Rockets Hockey Club and he has been a ski doc at Big White for more than 10 years.
 

  
Jenn Goodwin
Vice President, Communications and Culture

Jenn Goodwin is the Vice President of Communications and Culture. In this role, Jenn is focused on enhancing relationships with Interior Health’s many stakeholders and supporting the delivery of quality health services. Jenn provides leadership and support in the areas of corporate communications, media relations, public engagement and culture development.
 
Jenn brings to Interior Health experience leading communications to support system change and integration. She worked for ten years as a senior leader in the Ontario health system at an academic hospital and health centre in Kingston. As a Fellow of the Canadian Federation of Healthcare Improvement’s EXTRA program, Jenn worked with a small team to improve the patient and family experience receiving palliative care supports in the community.
 
Jenn has a Master of Environment and Business degree from the University of Waterloo, with a specialization in social innovation. She holds a Bachelor of Journalism degree, combined with Political Science and French from Carleton University, and her APR designation (Accredited Public Relations) through the Canadian Public Relations Society.
 
Before working in health care, Jenn was a radio and television journalist in Dawson Creek, Whitehorse, and Ontario.


 

Mal Griffin
Vice President, Digital Health

Mal Griffin is the Vice President of Digital Health. In this role, Mal is focused the strategic and operational duties of the portfolio, which include digital health strategic investments, operations and risk management; clinical and business analytics; information management and technology services (clinical informatics, health information management, biomedical engineering, and information technology services); and health authority-wide implementation of the Advancing Care Electronically (ACE) initiative. Mal was appointed to this role in September 2021. 

Mal joined Interior Health in 1997 and moved to the role of Chief Information Officer (CIO) in 2005. He became Vice President of Human Resources in 2016. Mental Health & Substance Use was added to his leadership portfolio in 2018. 

As CIO, Mal and his team led Interior Health through one of the organization’s broadest and comprehensive clinical and business information systems changes. In 2010, Mal also took on responsibility for the Laboratory Service Portfolio as Regional Director and continued in this role until 2012 when he was assigned the responsibility to oversee Interior Health’s service relationship with Health Shared Services and its service collaboration with the Northern Health Authority.

Mal has more than 25 years of health-care experience, including leadership and management of diagnostic imaging, laboratory, pharmacy, biomedical engineering, staffing services, and clinical and business information management and technology. He holds an Executive MBA from the University of Fredericton, and a Bachelor of Business Administration degree from Simon Fraser University. 


 

Dr. Shallen Letwin
Vice President, Clinical Operations, IH South 

Dr. Shallen Letwin is the Vice President of Clinical Operations, IH South. In this role, he leads clinical services for the Kootenay Boundary, Central and South Okanagan, as well as several IH-wide clinical programs and networks. These include: Cardiac; Home and Community Care; Long-Term Care; Cancer; and the Southern Medical Program – Operational Liaison. He was appointed this position in April 2019. 

Shallen has wide-ranging operational and leadership experience in the areas of acute care, community/primary care, long-term care, pharmacy services and cancer care across the provinces of Alberta and British Columbia spanning over two decades. Shallen has previously served as the Vice President Regional Operations for BC Cancer and Vice President, Clinical Operations for Fraser Health, where he provided leadership and direction to clinical services in regional cancer centres, hospitals and community services.
 
Shallen holds a Bachelor of Science in Pharmacy (BSc. Pharm) from the University of Alberta and a Doctor of Pharmacy (Pharm.D) from the University of British Columbia. He is also a Certified Health Executive (CHE).   




 

Donna Lommer
Vice President, Clinical and Corporate Services

Donna Lommer is the Vice President of Clinical and Corporate Services. In this role, Donna is focused on providing leadership, cultivating relationships and collaborating with key health-care partners. In her role, she provides core support and strategic leadership in the delivery of our medical imaging, laboratory and pharmacy services across Interior Health, with a keen focus on driving quality and productivity improvements. In addition, Donna oversees primary and community care transformation; access and efficiency; support services (housekeeping, laundry, and food programs); emergency management; facilities management; strategic business development; and privacy, policy and risk management.

Donna joined Interior Health in December 1990 and has demonstrated progressive growth within the organization through her many years of experience. She has championed transformation efforts across many facets of health-care service delivery, most notably in long-term care, palliative care, support services, financial management and capital projects.

In 2005, she moved from Financial Services to take a position as Program Administrator for Residential and Palliative Care for the Okanagan Health Service Area. In this role, Donna oversaw the development of many new long-term care beds, helped to standardize services, and led the portfolio to numerous other changes within the seniors and palliative care area in the Okanagan.

In the spring of 2009, Donna was asked to take on the role of Corporate Director of Strategic Alignment, where she led the organization through a challenging budget management process. In the spring of 2010, she became IH’s Vice President of Residential Services and Chief Financial Officer and assumed executive responsibility for the major capital projects in IH, continuing in this role until 2014 when her role changed to Vice President Support Services and Chief Financial Officer. In 2018, the areas of Privacy, Policy and Risk Management were added to her portfolio.

Donna holds an Executive MBA from the University of Fredericton and is a Chartered Professional Accountant (CPA, CGA).



Addie Pryce
Vice President, Aboriginal Partnerships​


Addie Pryce is the Vice President of Aboriginal Partnerships. 
Throughout her career, Addie has worked exclusively in Aboriginal health programming within regional and national organizations. Establishing and maintaining positive partnerships with First Nations, Métis and Inuit people and organizations has been key in all areas of her work. Addie has held senior management roles within B.C. and Ontario, including working with the First Nations and Inuit Health Branch, Aboriginal Affairs and Northern Development, and the First Nations Information Governance Centre. Most recently, Addie was the Director of the Health Sector for the Assembly of First Nations, where she advocated for First Nations’ health and well-being. 

Addie has worked on various provincial and national committees, including the First Nations Head Start National Advisory Committee, the Pacific Indian Health Executive Committee and many others. She presented the work of the BC First Nations Head Start Program at the International Conference in Health in Paris in 2001, and the Aboriginal Head Start On-Reserve Program at the Sure Start Conference in England in 2005. Addie also worked on the development of program guidelines for working with autistic children and was the recipient of an Assistant Deputy Minister Award of Excellence in relation to work with early childhood development.

Addie is from the Nisga’a Nation of Ginglox, on the north coast of British Columbia, and she is excited to move to the Okanagan to live, work and play on the land of the Aboriginal Peoples within the Interior Health region.


Diane Shendruk 
Vice President Clinical Operations, IH North



Diane​
In her role as Vice President, Diane leads clinical operations across IH’s northern geography, including the Thompson Cariboo Shuswap, North Okanagan and East Kootenay. Diane is also responsible for several IH-wide clinical programs and networks, including Surgical Services and Mental Health and Substance Use. 

Diane joined Interior Health in early 2020, as executive director for clinical operations in Kootenay Boundary. Prior to joining IH, Diane worked in the Saskatchewan health system since 1992, holding progressively senior positions, including Vice President for Saskatoon’s Indigenous Health portfolio. 

Diane holds a Master of Health Administration degree from the University of Regina, and a Bachelor of Science in Nursing, from the University of Saskatchewan. 



 
Sylvia Weir
Vice President and Chief Financial Officer
 
Sylvia Weir is Vice President and Chief Financial Officer. In these roles, Sylvia leads the business support and accounting functions, manages contracted services and partnership development, and is responsible for capital planning and projects. ​

Sylvia is a proven strategic health leader with 25 years of experience working in the financial sector, including internationally within the UK National Health Service and within the B.C. public sector. She has deep knowledge and expertise in forming and sustaining partnerships with community, government and private entities, and is committed to public service and fulfilling IH’s mission to deliver high quality and compassionate care and services. 
 
A collaborative leader, Sylvia believes in engagement and values-based decision-making, and building healthy and high-performing teams.
 
Sylvia is active in her local community as a Vice ​Chair of the Kelowna Women’s Shelter and an Immigrant Employment Mentor with the Kelowna Community Resources Centre.
 
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MoH     PCQO