Streamlined and improved patient experience
Interior Health has enhanced the patient/public experience for our virtual and digital tools, with one number to call for support. Digital Health Support Desk is now available 7 days a week.
The Digital Health Support Desk helps people, caregivers and their families to use and navigate IH virtual and digital tools.
Interior Health has enhanced the patient/public experience for our virtual and digital tools, with one number to call for support. Digital Health Support Desk is now available 7 days a week.
MyHealthPortal is an online tool that provides patients with secure 24-7 access to their personal health information from a computer, tablet or smartphone. We can help with password/logon ID resets, enrolments, proxy requests and more.
Assistance with booking or rescheduling an outpatient lab appointment or blood test and general account maintenance.
Support for downloading Zoom, setting up a test Zoom visit, and troubleshooting technical issues.
To better serve you, the Digital Health Support Desk is available 7 days a week.
Choose from one of the convenient ways below to connect with us or try our chatBOT (bottom right corner of the page).
For real-time support, call 1-844-870-4756 to speak with one of our Digital Health Support Desk team members. Calls are answered in the order they are received and may be recorded for quality assurance and training purposes.
Please have your care card or BC Services card handy.
At any time, you can email DHSupportDesk@interiorhealth.ca with your support questions. Please provide detailed information including your name and phone number to allow us to assist you as quickly as possible.
Emails are typically responded to within 24 business hours.
Use the online form to request assistance or for general enquiries. Please provide detailed information, including contact information, to allow us to assist you as quickly as possible. These requests are typically responded to within 24 business hours.
The Digital Health Support Assistant is available 24/7 to support patients and citizens with common and general questions about IH digital and virtual tools. Chat with us now by clicking on the chatBOT in the bottom right corner.
What are Virtual Visits? (Video)
If you are looking for information on location parking, address, hours, or other information you can check here:
Digital Health Support cannot provide medical advice. If you have an enquiry related to a personal health condition or questions about your results, please contact your family or referring physician, or call HealthLinkBC at 8-1-1 to speak to a health care professional.
Digital Health Support cannot help you find a physician. Please visit BC College of Family Physicians: Find a Family Doctor or Doctors of BC: Find a Doctor.
This support desk is for patients, families and caregivers only.
Please contact the Virtual Care Team at 1 (855) 870-4755 for individual training and/or support.
It’s so easy having one phone number to access all the support I need, as I check MyHealthPortal account regularly for test results, and also if I need assistance with setting up my virtual Zoom visit with my doctor.
Suzie Kinnunen has been a respiratory therapist and respiratory patient educator at Kelowna General Hospital (KGH) for the last three years.
/stories/we-are-ih-educator-teaches-respiratory-patients-how-live-well
Health care assistants make a big difference in our lives. Meet three IH HCAs who provide personal care services to vulnerable patients, clients & residents.
/stories/we-are-ih-celebrating-our-health-care-assistants
Deb is an introspective leader who values empowering others to express themselves. After a 33-year career at IH, she’s looking forward to her retirement.
/stories/we-are-ih-celebrating-nurses-remarkable-career-and-retirement
/stories/conversation-leads-unexpected-job-shadowing-opportunity-ih
Brooke loves her job as an ultrasound technician not only because of what she gets to do, but because of the team she works with at Royal Inland Hospital.
/stories/we-are-ih-sonographer-finds-career-humbling-never-boring
Interview with Wilfred Barnes, a syilx/ Indigenous Elder & syilx knowledge / nsyilxcn language educator and consultant, about the work and experiences with IH
/stories/we-are-ih-elder-invested-future-his-community
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