Streamlined and improved patient experience
Interior Health has enhanced the patient/public experience for our virtual and digital tools, with self-serve options and one number to call for support.
Explore this page
How we can help you
MyHealthPortal
MyHealthPortal is an online tool that provides patients with secure 24-7 access to their personal health information from a computer, tablet or smartphone. We can help with password/logon ID resets, enrolments, proxy requests and more.
Online appointment booking (Lab, X-ray)
Skip the wait and self-book your lab and x-ray appointments 24/7 through our online booking tools:
- Outpatient lab appointments: www.labonlinebooking.ca
- X-ray appointments: MyHealthPortal (available at certain locations, with all locations rolling out soon)
If you require assistance with booking, rescheduling or general account management for an outpatient lab or x-ray appointment, call 1-844-870-4756.
Support for an upcoming video visit appointment with your care team
Support for virtual video visit technology, such as Zoom for Healthcare, Microsoft (MS) Teams, and troubleshooting technical issues.
Patient resources, handouts & quick links
Lab online appointment booking
Video visit support
What are Virtual Visits? (Video)
Frequently asked questions
Can I book or reschedule my own lab appointment?
Yes! Visit www.labonlinebooking.ca to book and manage your lab appointments at any time.
Can I book a virtual appointment with my doctor
How to access Interior Health Location information
If you are looking for information on location parking, address, hours, or other information, visit our location directory.
How to I find medical advice?
Digital Health Support cannot provide medical advice. If you have an enquiry related to a personal health condition or questions about your results, please contact your family or referring physician, or call HealthLinkBC at 8-1-1 to speak to a health care professional.
I’m looking for a physician – can you help me?
Digital Health Support cannot help you find a physician. Please visit BC College of Family Physicians: Find a Family Doctor or Doctors of BC: Find a Doctor.
Get support
Start with Simon, our 24/7 virtual assistant
Simon, our Digital Health Support Assistant, is available 24/7 to support with common questions about IH digital and virtual tools. Find quick answers to your questions now or get connected to a live team member (Monday-Friday during business hours) by typing “chat with an agent.” Get started by clicking on the chat icon in the lower right corner of this page.
Other ways to get help
Email us
At any time, you can email DHSupportDesk@interiorhealth.ca with your support questions. Please provide detailed information including your name and phone number to allow us to assist you as quickly as possible.
Submit an online request
Use our online form to request assistance or if you have general enquiries. Please provide detailed information, including contact information, to allow us to assist you as quickly as possible.
Call us
For real-time support, call 1-844-870-4756 to speak with one of our Digital Health Support Desk team members. Calls are answered in the order they are received and may be recorded for quality assurance and training purposes. Please have your care card or BC Services card handy.
Monday-Friday: 7 a.m. to 7 p.m.
Weekends: 8 a.m. to 4 p.m.
Stat holidays: Closed
Note: We cannot provide medical advice. For questions about your health condition or understanding your test results, please contact your health-care provider or call HealthLinkBC at 811.
It’s so easy having one phone number to access all the support I need, as I check MyHealthPortal account regularly for test results, and also if I need assistance with setting up my virtual Zoom visit with my doctor.
The Digital Health virtual assistant is great! It's much faster to use than calling in and waiting in a queue. It was able to answer a couple of questions I had quickly and concisely.
3 Minute Read
Community & Culture
Renowned Métis artist Johnny Mukwa’s donation of two art pieces to Kootenay Lake Hospital comes from a deeply personal place.
/stories/new-indigenous-artwork-welcome-addition-klhs-oncology-department
2 Minute Read
Community & Culture
We’re honoured to announce that IH has been recognized as one of BC’s Top Employers, a distinction that celebrates organizations across the province.
/stories/interior-health-recognized-one-bcs-top-employers-2026
3 Minute Read
Community & Culture
Tanis loves bringing people together in meaningful ways. She helps others use their skills, time and compassion to make a positive difference.
/stories/we-are-ih-volunteer-coordinator-builds-relationships-community
2 Minute Read
Research & Innovation
At IH, there’s an opportunity for medical staff to advance their careers through the NAVIG8 Emerging Medical Leaders Program.
/stories/how-interior-health-building-community-medical-leaders
4 Minute Read
Community & Culture
Health Sciences Academy is a unique program that gives students an up-close look at health-care careers and an opportunity to learn from professionals.
/stories/kamloops-student-health-care-program-celebrates-milestone
3 Minute Read
Community & Culture
In the early years of life, particularly from birth to five years old, a child’s social and emotional development is just as vital as their physical growth.
/stories/feelings-first-program-helps-parents-raise-healthy-children
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