Streamlined and improved patient experience
Interior Health has enhanced the patient/public experience for our virtual and digital tools, with one number to call for support. Digital Health Support Desk is now available 7 days a week.
Explore this page
How we can help you
MyHealthPortal
MyHealthPortal is an online tool that provides patients with secure 24-7 access to their personal health information from a computer, tablet or smartphone. We can help with password/logon ID resets, enrolments, proxy requests and more.
Lab online appointment booking
Assistance with booking or rescheduling an outpatient lab appointment or blood test and general account maintenance.
Zoom support
Support for downloading Zoom, setting up a test Zoom visit, and troubleshooting technical issues.
Contact us
To better serve you, the Digital Health Support Desk is available 7 days a week.
- Monday to Friday: 7am-7pm PST
- Saturday-Sunday: 8am-4pm PST
- Statutory holidays: Closed
Please note: We have reduced hours (7 a.m. to 5 p.m. PST) on Dec 24 and Dec. 31, 2024.
Choose from one of the convenient ways below to connect with us or try our chatBOT (bottom right corner of the page).
Call us
For real-time support, call 1-844-870-4756 to speak with one of our Digital Health Support Desk team members. Calls are answered in the order they are received and may be recorded for quality assurance and training purposes.
Please have your care card or BC Services card handy.
Email us
At any time, you can email DHSupportDesk@interiorhealth.ca with your support questions. Please provide detailed information including your name and phone number to allow us to assist you as quickly as possible.
Emails are typically responded to within 24 business hours.
Online request form
Use the online form to request assistance or for general enquiries. Please provide detailed information, including contact information, to allow us to assist you as quickly as possible. These requests are typically responded to within 24 business hours.
Virtual assistant
The Digital Health Support Assistant is available 24/7 to support patients and citizens with common and general questions about IH digital and virtual tools. Chat with us now by clicking on the chatBOT in the bottom right corner.
Patient resources, handouts & quick links
Lab online appointment booking
Zoom support
What are Virtual Visits? (Video)
Frequently asked questions
Can I book a virtual appointment with my doctor
How to access Interior Health Location information
If you are looking for information on location parking, address, hours, or other information you can check here:
How to I find medical advice?
Digital Health Support cannot provide medical advice. If you have an enquiry related to a personal health condition or questions about your results, please contact your family or referring physician, or call HealthLinkBC at 8-1-1 to speak to a health care professional.
I’m looking for a physician – can you help me?
Digital Health Support cannot help you find a physician. Please visit BC College of Family Physicians: Find a Family Doctor or Doctors of BC: Find a Doctor.
I am a health-care provider needing Zoom support
This support desk is for patients, families and caregivers only.
Please contact the Virtual Care Team at 1 (855) 870-4755 for individual training and/or support.
It’s so easy having one phone number to access all the support I need, as I check MyHealthPortal account regularly for test results, and also if I need assistance with setting up my virtual Zoom visit with my doctor.
3 Minute Read
Community & Culture
All's well that ends well: For Kelowna health unit aide JQ, this simple phrase is more than advice—it’s a way of life.
/stories/we-are-ih-health-unit-aide-brings-positivity-every-day
5 Minute Read
Health & Wellness
The winter and holiday season can bring joy, but can also bring stresses and challenges. Explore these 10 tips for supporting for mental and physical health.
/stories/10-healthy-habits-winter-and-holiday-season
4 Minute Read
Health & Wellness
Party more safely this holiday season with these tips from our Harm Reduction team.
/stories/checklist-safer-celebrating-season
3 Minute Read
Community & Culture
Meet Sue Raymer, president the of the Castlegar & District Hospital Foundation, and learn more about her and her fundraising journey in Castlegar.
/stories/foundation-spotlight-series-castlegar-district-hospital-foundation
2 Minute Read
Community & Culture
Stephenie has lived in Vancouver, Ontario, and Vernon and brings her fun and positive attitude to her role as an administrator at Vernon Health Unit.
/stories/we-are-ih-small-mighty-admin-assistant-loves-boost-morale
2 Minute Read
Health & Wellness
Slips, trips, and falls can happen at any time of the year, but we typically see an increase in these incidents when conditions are snowy and icy.
/stories/how-prevent-slips-trips-falls-winter
STAY CONNECTED
Receive news and alert posts, and Stories@IH blog posts, right to your inbox!
Top