Streamlined and improved patient experience
Interior Health offers an enhanced patient/public experience to access support for our virtual and digital tools, with self-serve resources, a virtual assistant available 24/7, live chat and one number to call for support.
How we can help you
MyHealthPortal is an online tool that provides patients with secure 24-7 access to their personal health information from a computer, tablet or smartphone. We can help with password/logon ID resets, enrolments, proxy requests and more.
Skip the wait and self-book your lab and x-ray appointments 24/7 through our online booking tools:
- Outpatient lab appointments: www.labonlinebooking.ca
- X-ray appointments: MyHealthPortal (at any Interior Health location)
If you require assistance with booking, rescheduling or general account management for an outpatient lab or x-ray appointment, call 1-844-870-4756.
Support for virtual video visit technology, such as Zoom for Healthcare, Microsoft (MS) Teams, and troubleshooting technical issues.
Patient resources, handouts & quick links
- What is MyHealthPortal?
- Sign up for MyHealthPortal
- How To: Self-Enrolment Guide
- How To: Reset your password or request your MyHealthPortal username
- Request parental access for a minor (0-11 yrs)
- How To: Request and Manage Shared Access
- How-To: How to Install the MHealth app
- Frequently Asked Questions
What are Virtual Visits? (Video)
Frequently asked questions
Yes! Use our virtual assistant Simon. Click on the yellow icon in the bottom right corner and type “chat with an agent" to be connected with a team member. Hours of operation are Monday-Friday, 7 a.m. to 7 p.m.
Alternately, you can call 1-844-870-4756 to be connected to the next available team member.
Yes! Visit www.labonlinebooking.ca to book and manage your lab appointments at any time.
Learn more about virtual visits on the Virtual Care for Patients webpage.
If you are looking for information on location parking, address, hours, or other information, visit our location directory.
Digital Health Support cannot provide medical advice. If you have an enquiry related to a personal health condition or questions about your results, please contact your family or referring physician, or call HealthLinkBC at 8-1-1 to speak to a health care professional.
Digital Health Support cannot help you find a physician. Please visit BC College of Family Physicians: Find a Family Doctor or Doctors of BC: Find a Doctor.
Get support
Start with Simon, our 24/7 virtual assistant
Simon, our Digital Health Support Assistant, is available 24/7 to support with common questions about IH digital and virtual tools. Find quick answers to your questions now or get connected to a live team member (Monday-Friday during business hours) by typing “chat with an agent.” Get started by clicking on the chat icon in the lower right corner of this page.
Other ways to get help
At any time, you can email DHSupportDesk@interiorhealth.ca with your support questions. Please provide detailed information including your name and phone number to allow us to assist you as quickly as possible.
Use our online form to request assistance or if you have general enquiries. Please provide detailed information, including contact information, to allow us to assist you as quickly as possible.
For real-time support, call 1-844-870-4756 to speak with one of our Digital Health Support Desk team members. Calls are answered in the order they are received and may be recorded for quality assurance and training purposes. Please have your care card or BC Services card handy.
Monday-Friday: 7 a.m. to 7 p.m.
Weekends: 8 a.m. to 4 p.m.
Stat holidays: Closed
Note: We cannot provide medical advice. For questions about your health condition or understanding your test results, please contact your health-care provider or call HealthLinkBC at 811.
It’s so easy having one phone number to access all the support I need, as I check MyHealthPortal account regularly for test results, and also if I need assistance with setting up my virtual Zoom visit with my doctor.
The Digital Health virtual assistant is great! It's much faster to use than calling in and waiting in a queue. It was able to answer a couple of questions I had quickly and concisely.
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