Digital Health Support

MyHealthPortal is an online tool that provides patients with secure 24-7 access to their personal health information from a computer, tablet or smartphone. We can help with password/logon ID resets, enrolments, proxy requests and more.

Skip the wait and self-book your lab and x-ray appointments 24/7 through our online booking tools:

• Outpatient lab appointments: www.labonlinebooking.ca
• X-ray appointments: MyHealthPortal (available at certain locations, with all locations rolling out soon)

If you require assistance with booking, rescheduling or general account management for an outpatient lab or x-ray appointment, call 1-844-870-4756.

Support for virtual video visit technology, such as Zoom for Healthcare, Microsoft (MS) Teams, and troubleshooting technical issues.

• What is MyHealthPortal?
• Sign up for MyHealthPortal
• How To: Self-Enrolment Guide
• How To: Reset your password or logon ID
• Request parental access for a minor (0-11 yrs)
• How To: Request and Manage Shared Access
• How-To: How to Install the MHealth app
• Frequently Asked Questions

• Book or manage your lab appointment
• How To: Book a Lab Appointment Online
• Frequently Asked Questions

What are Virtual Visits? (Video)

• Microsoft (MS) Teams: Quick Start Guide
• Microsoft (MS) Teams: Troubleshooting Guide
• Zoom for Healthcare: Quick Start Guide
• How To: How to download Zoom
• How To: How to join and troubleshoot a Zoom meeting
• How To: How to reset a Zoom password
• Tips for a good virtual appointment

Yes! Visit www.labonlinebooking.ca to book and manage your lab appointments at any time.

Learn more about virtual visits on the Virtual Care for Patients webpage. 

If you are looking for information on location parking, address, hours, or other information you can check here:

Locations

Digital Health Support cannot provide medical advice. If you have an enquiry related to a personal health condition or questions about your results, please contact your family or referring physician, or call HealthLinkBC at 8-1-1 to speak to a health care professional. 

Call Healthlink at 811

Call BC 211

Digital Health Support cannot help you find a physician. Please visit BC College of Family Physicians: Find a Family Doctor or Doctors of BC: Find a Doctor.

The Digital Health Support Assistant is available 24/7 to support patients and citizens with common and general questions about IH digital and virtual tools. Find quick answers to your questions now or get connected to a live agent (during business hours) by clicking on the chat icon in the lower right corner of this page.

At any time, you can email DHSupportDesk@interiorhealth.ca with your support questions. Please provide detailed information including your name and phone number to allow us to assist you as quickly as possible.

Use the online form to request assistance or if you have general enquiries. Please provide detailed information, including contact information, to allow us to assist you as quickly as possible. 

Submit request

For real-time support, call 1-844-870-4756 to speak with one of our Digital Health Support Desk team members. Calls are answered in the order they are received and may be recorded for quality assurance and training purposes.

Please have your care card or BC Services card handy.

• Monday-Friday: 7 a.m. to 7 p.m.
• Weekends: 8 a.m. to 4 p.m.
• Stat holidays: Closed