Interior Health formerly had a number of support desks, all managed by different teams. IH has enhanced the patient/public experience for virtual and digital tools, with now one number to call for support.
Digital Health Support is working towards becoming a one-stop shop for patients, caregivers and families as you navigate and use IH virtual and digital tools.
MyHealthPortal is an online tool that provides patients with secure 24-7 access to their personal health information from a computer, tablet or smartphone. We can help with password/logon ID resets, enrolments, proxy requests and more.
Assistance with booking or rescheduling an outpatient lab appointment or blood test and general account maintenance.
Support for downloading Zoom, setting up a test Zoom visit, and troubleshooting technical issues.
To better serve you, the Digital Health Support Desk is available 7 days a week.
Choose from one of the convenient ways below to connect with us or try our chatBOT (bottom right corner of the page).
For real-time support, call 1-844-870-4756 to speak with one of our Digital Health Support Desk team members. Calls are answered in the order they are received and may be recorded for quality assurance and training purposes.
Please have your care card or BC Services card handy.
At any time, you can email DHSupportDesk@interiorhealth.ca with your support questions. Please provide detailed information including your name and phone number to allow us to assist you as quickly as possible.
Emails are typically responded to within 24 business hours.
Use the online form to request assistance or for general enquiries. Please provide detailed information, including contact information, to allow us to assist you as quickly as possible. These requests are typically responded to within 24 business hours.
The Digital Health Support Assistant is available 24/7 to support patients and citizens with common and general questions about IH digital and virtual tools. Chat with us now by clicking on the chatBOT in the bottom right corner.
What are Virtual Visits? (Video)
If you are looking for information on location parking, address, hours, or other information you can check here:
Digital Health Support cannot provide medical advice. If you have an enquiry related to a personal health condition or questions about your results, please contact your family or referring physician, or call HealthLinkBC at 8-1-1 to speak to a health care professional.
Digital Health Support cannot help you find a physician. Please visit BC College of Family Physicians: Find a Family Doctor or Doctors of BC: Find a Doctor.
This support desk is for patients, families and caregivers only.
Please contact the Virtual Care Team at 1 (855) 870-4755 for individual training and/or support.
It’s so easy having one phone number to access all the support I need, as I check MyHealthPortal account regularly for test results, and also if I need assistance with setting up my virtual Zoom visit with my doctor.
If necessity is the mother of invention, then it only makes sense that the need for continued interaction with each other during the pandemic…
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