Service Plan

Our service plan is a three-year plan that presents an overview of IH’s context, including challenges and key accomplishments.

• Service plan 2020/21 to 2022/23​
• Service plan 2019/20 to 2021/22
• Service plan 2018/19 to 2020/21
• Service plan 2017/18 to 2019/20

Our service plan report is designed to publicly report on the actual results of our performance related to the forecasted targets documented in the previous year’s service plan.

• Service plan report 2019/20
• Service plan report 2018/19
• Service plan report 2017/18