MyHealthPortal

If you have shown your BC Services Card (or health services card) and submitted your email at patient registration in one of the participating Interior Health facilities, you will receive an email allowing you to complete your registration. You will have 12 hours to complete your enrolment once you receive the email.

If you do not receive your email, or if you do not complete your enrolment within the 12 hour time window, you will need to phone our Digital Health Support line toll-free 1-844-870-4756 (Monday-Friday from 7am to 7pm PST; Saturday-Sunday from 8am to 4pm PST; excluding STAT Holidays).

Important: Enter the information as it appears on your personal health record - use your date of birth in the DD/MM/YYYY format, and please put your postal code in all capitals. You will be allowed to chose your own login name (please no special characters), set your security questions, and choose your password (a minimum of 10 characters including at least one lower case letter, and at least one number).

If you do not have your email on your electronic patient record or do not know if it was added, contact our Digital Health Support team 1-844-870-4756 (Monday-Friday from 7am to 7pm PST; Saturday-Sunday from 8am to 4pm PST; excluding STAT Holidays) or request to have your email address added to your electronic patient record at your next visit to an Interior Health site.

Once your email is added to your record, you will receive an email with instructions on how to complete your enrollment that is valid for 12 hours. 

Mature Minors (ages 12-18) may only be given access to set up a patient portal permitted that they are sufficiently mature to understand the information, through the support of your doctor or nurse practitioner.

How to request access

• Have a health care provider (e.g. family physician, nurse practitioner) complete the Access for Mature Minors (12-18 yrs) form.

• Once the form is completed, contact us by email at myhealthportal@interiorhealth.ca to let us know that you have a completed Mature Minor Access form and provide a contact number to reach you at. DO NOT EMAIL THE FORM – we will provide instructions for you to securely send us the form.

Important - Mature Minors cannot provide proxy access to their patient portal. When a Mature Minor reaches the age of majority (19 years), they will receive notice via email they can now allow proxy access to another adult (including a parent or legal guardian).

For more information, view our MyHealthPortal Access for Minors and Incapable Adults Policy (ROIA0600)​.

All access to minors information is provided through the parents MyHealthPortal account.

How to request access

• Ensure that you, as the parent, have already enrolled for a MyHealthPortal account.

• If the relationship between you and the minor is considered straightforward (the minor is living at the same address as you AND the minor has you listed as either next of kin or person to notify on their electronic medical record), complete the Declaration of Status to Access MyHealthPortal Form and contact us by email at myhealthportal@interiorhealth.ca to let us know that you have a completed Mature Minor Access form and provide a contact number to reach you at. DO NOT EMAIL THE FORM – we will provide instructions for you to securely send us the form.

• If the relationship is not straightforward, bring the completed Declaration of Status to Access MyHealthPortal Form and any supporting documentation that proves legal guardianship, to your local Health Records department at an Interior Health hospital.

For more information, view our MyHealthPortal Access for Minors and Incapable Adults Policy (ROIA0600)​.

You may request access to an Incapable Minors (12-18 yrs) or Incapable Adults MyHealthPortal account if they are considered incapable of exercising their information rights due to permanent mental and/or physical disability and you have the legal authority to do so. Access is provided through the parent or legal guardians MyHealthPortal account.

How to request access

• Ensure that you, as the parent or legal guardian, have already enrolled for a MyHealthPortal account.

• Complete the Declaration of Status to Access MyHealthPortal Form.

• Submit the form and all supporting document by one of the following ways:

  • Take the completed MyHealthPortal Access form and a copy of the appropriate Representation Agreement or Legal Authority to the Health Records department at your local Interior Health hospital to verify.

  • Email myhealthportal@interiorhealth.ca to let us know you have the completed form and any supporting documents in electronic form (e.g. scanned) – please provide a contact number to reach. DO NOT EMAIL THE FORM – we will provide instructions for you to securely send us any documents.

For more information, view our MyHealthPortal Access for Minors and Incapable Adults Policy (ROIA0600)​.

Contact Digital Health Support directly and identify yourself as an IH employee; we can assist with getting you set up.

• Call 1-844-870-4756 (Monday-Friday from 7am to 7pm PST; Saturday-Sunday from 8am to 4pm PST; excluding STAT Holidays)
• Email myhealthportal@interiorhealth.ca from your IH email address. We will reply back with the information required to set up your account.

• Step 1: Go to Reset Logon ID form

• Step 2: Enter email address and click Reset Logon

• Step 3: You will receive an email with further instructions to create new logon ID. Important: You will have 12 hours to complete your reset once you receive the email.

Note: Password and security question answers are case-sensitive.

If you remember your logon ID, but forget your password, follow the steps below to reset just your password.

• Step 1: Go to Password Reset form

• Step 2: Fill out required fields and click Reset Password

• Step 3: You will receive an email with further instructions to create new password. Important: You will have 12 hours to complete your reset once you receive the email.

Note: Password and security question answers are case-sensitive.

For real-time support, call 1-844-870-4756 to speak with one of our Digital Health Support Desk team members. Calls are answered in the order they are received and may be recorded for quality assurance and training purposes.

Please have your care card or BC Services card handy.

At any time, you can email DHSupportDesk@interiorhealth.ca with your support questions. Please provide detailed information including your name and phone number to allow us to assist you as quickly as possible.

Emails are typically responded to within 24 business hours.

Use the online form to request assistance or for general enquiries. Please provide detailed information, including contact information, to allow us to assist you as quickly as possible. These requests are typically responded to within 24 business hours.

Submit request

The Digital Health Support Assistant is available 24/7 to support patients and citizens with common and general questions about IH digital and virtual tools. Chat with us now by visiting the Digital Health Support page and click on the chatBOT in the bottom right corner.

Self-Enrolment Guide 

How to Install the MHealth app

How to share my portal account

Virtual Visit Quick Start Guide

Virtual Visits FAQs for Patients

Virtual Visit Troubleshooting Guide

Self-Schedule X-Ray Appointment Online Guide (Only Clearwater)
Self-Schedule X-Ray Appointment Online FAQs (Only Clearwater)

What is MyHealthPortal? (Video)

MyHealthPortal User Brochure

Log into your MyHealthPortal account

What can I find in MyHealthPortal?

MyHealthPortal Frequently Asked Questions

Password Best Practices

Privacy and Security

Terms and Conditions

Caring for Your Information (poster)

Common Acronyms

“Excellent program. I went to the doctor on Wednesday and saw my results on my Portal account on Thursday!”

“MyHealthPortal is such a wonderful service!”

“There are all the reports requested in perfectly formatted files ready to view or download! Thanks for the kind assistance!”

“Love this service at my fingertips! It’s a great resource.”

“It gives me peace of mind knowing I don’t have to wait for my results”

“So cool to see my results and have some questions ready when I follow up with the doctor.”

“MyHealthPortal Support staff was clear, calm and managed to help me get everything fixed very quickly.”

“I can’t say enough about this service. It allows me to track my blood sugars, helps manage my health and be better informed before my next visit with my family doctor.”

“MyHealthPortal was instrumental in helping my husband to help himself. Now, whenever he gets his bloodwork done, he grabs his iPad and jokes ‘let’s check out my report card!’ - it has literally been a game changer in so many ways.”

Issue #1: Reports may appear blank when using older iOS versions on Apple devices. It is recommended that your Apple device is update to at least version 14.4.1.

Issue #2: Internet Explorer is no longer supported by MyHealthPortal. We recommend using the latest versions of Google Chrome, Microsoft Edge or Safari when accessing MyHealthPortal.

Issue #3: Some reports will not display if using the MHealth App on Samsung devices. Please use Google Chrome, Microsoft Edge or Safari, to access MyHealthPortal instead of using the MHealth App.

There are currently no downtimes scheduled.