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Patient Care Quality Office
Patient Care Quality Office - Submit your feedback

Learn about the different options for sharing your feedback on the care that you or your loved ones have received.

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Getting a COVID-19 test

If you have symptoms and can manage your illness at home, you don’t need a test. Self-isolate and notify your contacts. Testing is prioritized for people at risk of more severe disease and people in higher risk settings.

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Mental Health & Substance Use Banner
Mental health

If you or someone you know is struggling with mental health – you’re not alone. Learn how to access different support services and access helpful resources. Reach your local Mental Health Centre for community-based supports by calling 310-MHSU (6478).

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Long-Term Care Complex Behaviour Referral Banner
Seniors care

Find information about home and community care options, long-term care, assisted living and other services located throughout the Interior region.

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Aboriginal Health and Wellness - Hero image
Aboriginal Patient Navigator

The Aboriginal Patient Navigator service at Interior Health supports First Nation, Métis and Inuit peoples living in the southern Interior access health services. Aboriginal Patient Navigator services help clients navigate the health system. Learn more about how to contact Aboriginal Patient Navigator services near you.

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Substance Use & Addiction Services Banner
Substance use

If you or someone you know is struggling with substance use – you’re not alone. Learn how to access different support services and access helpful resources. Reach your local Substance Use Centre for community-based supports by calling 310-MHSU (6478)

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Digital Health Support

Need support with your Zoom virtual care calls? Digital Health Support helps people, caregivers and their families with a one-stop shop as they navigate IH virtual and digital tools to better their health care. Hours of operation: Monday-Friday, 7am-7pm. Closed on statutory holidays. 

Mental health matters
If you or someone you know is struggling with mental health – you’re not alone. Watch the video below or visit our Mental Health page under Health and Wellness to learn how to access different support services.
The art of listening in 6 simple steps
Listening is an important aspect of empathy. Learn why practicing the art of listening is an effective strategy to strengthen your relationships.
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555 D Cedar Avenue , 100 Mile House, BC V0K 2E0

555 Cedar Avenue South , 100 Mile House, BC V0K 2E0

555 Cedar Avenue South , 100 Mile House, BC V0K 2K0

555 Cedar Avenue South , 100 Mile House, BC V0K 2E0

9604 Shamanski Drive , Vernon, BC V1B 2L7

2592 Morton Road , Alexis Creek, BC V0L 1A0

2592 Morton Road , Alexis Creek, BC V0L 1A0

PO Box 207; Building #6674, Clinic Lane , Anahim Lake, BC V0L 1C0

136 Vermillion Avenue , Princeton, BC V0X 1W0

200 - 945 Southill Street , Kamloops, BC V2B 7Z9

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Baby & Children Health

Access health information from infant to youth on topics such as dental health, hearing, immunization, nutrition and other topics.

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Heart Health

Learn ways to lead a heart-healthy lifestyle and learn to recognize the signs of a heart attack. We offer many heart procedures and programs.

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Kidney Health

We provide renal programs and services to support kidney health. People who have been diagnosed with chronic kidney disease may be enrolled in the renal program to access services.

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Mental Health & Substance Use

We provide many mental health and substance use services. We strive to ensure our services are welcoming to all people, gender identities, cultures, ethnicities and backgrounds.

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Seniors Health

We offer a range of seniors health services alongside our partner agencies. We aim to make our services person-centred, welcoming of all peoples, gender identities, cultures, ethnicities and backgrounds.

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Surgery

Access information you need before, during and after your surgery. Learn about surgeries we offer and recovery tips.

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Stories@IH

Stories@IH

Community & Culture
Often during an emergency, there are people who stand out as exceptional leaders. Michael-Ann Miller (pictured above), clinical operations manager in the South Okanagan (SOK), is one of them. In the fall of 2021, the Tulameen River crested and flooded the town of Princeton in the SOK. During the flood, with roads and highways cut off due to water rising, Michael-Ann was the eyes and ears on the ground, supporting and coordinating emergency efforts. Homes were devastated, and water, gas and other utilities were impacted.  “I’m sure she did a lot more than I know about!” said Sarah Edwards, manager of the primary care network in the SOK. “Michael-Ann is a true superstar who cares greatly about her community and is passionate about providing access to safe and excellent health care in rural communities.” Not only did Michael-Ann support and coordinate the move of patients from the hospital facilities in her care but also from Ridgewood Lodge long-term care facility, as its manager was on vacation at the time. Michael-Ann also fielded the strong emotions and stress coming from both staff and the community of Princeton. At the same time, she was also dealing with personal impacts of the flood, and caring for her family and elderly in-law extended family. “Michael-Ann worked tirelessly to ensure everyone was evacuated safely, effectively and efficiently, and in a timely way,” said Jana Abetkoff, directory of primary care in the SOK. “She supported staff struggling to work in challenging conditions while managing their own personal impacts as well. "The dedication she demonstrated was exemplary in this circumstance. We will forever be grateful for her professionalism, resilience, organization and commitment to staff, clients and her community." Natural Disaster Champions series In 2021, the B.C. Interior region experienced a natural disaster season like none other. Interior Health staff stepped up and came together to support each other, patients, friends, family and communities. We’re sharing the stories of staff members reflecting on how being prepared – at home and at work – can make all the difference when minutes matter.
3 Minute Read
Community & Culture
Name: Jessica Niemela (she/her/hers) Job Title: Audiologist Years of Service: 3 Worksite: Vernon Health Unit Community: Vernon Ancestral Territory: Syilx Advice to live by: “It’s not just about hearing, it’s about being heard.” – Gael Hannan Going through her own journey with hearing loss and wearing hearing aids provided inspiration for Jessica’s career choice.  “The journey is not always easy and requires a holistic approach that goes beyond wearing hearing devices,” shares Jessica.  The onset of permanent hearing loss can happen after birth, making it important for children to have their hearing screened prior to entering school in order to give them the best chance for academic success and social/emotional development. Jessica finds it most rewarding to work with children and families through their own journeys with hearing loss and to see them become their own self-advocates for accessibility.
3 Minute Read
Community & Culture
Name: Dr. Kathryn Brown (she/her/hers) Job Title: Cardiologist, Regional Director of Cardiac Diagnostics, Medical Director of Cardiology Years of Service: 7 Worksite: Kelowna General Hospital Community: Kelowna Ancestral Territory: Syilx Okanagan Advice to live by: Life is 10 per cent what happens to you, and 90 per cent how you react to it. An adrenaline lover and avid traveller by heart, Kathryn is also a passionate and dedicated physician leader at Interior Health. She started her physician career as a cardiologist, and has now expanded her role to also serve as an administrator and leader as Regional Director of Cardiac Diagnostics and Medical Director of Cardiology. “Being a physician is inherently a privilege,” shares Kathryn. “You care for people at their most vulnerable, frightened, hopeful and every phase in between. To immediately be trusted, confided in, and have people place their bodies, their futures and their fears in your hands is an amazing and humbling honour that I try to live up to every day.” In this work, she helps improve and shape the future of heart health and care in our communities – yet another amazing opportunity she says she is grateful for.
3 Minute Read
Health & Wellness
Kootenay Boundary Regional Hospital emergency department nurses: Jane Carlton, Tamara Roscoe, Teresa Myers, and Emily Larochelle Opioid use disorder (OUD) is a treatable medical condition. And, yet, many people living with OUD don’t have a regular care provider who can help connect them to medication. For many, their first exposure to treatment is through an emergency department (ED). Which is why it’s so important that Interior Health has now made the opioid use disorder medication Suboxone available in its EDs. Suboxone is an Opioid Agonist Treatment (OAT) medication used to treat dependence on opioid drugs. 

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Interior Health at a Glance

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834000+

Population
Hospital-Volunteers

4800+

Hospital Volunteers
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21000+

Staff
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1900+

Physicians