Learn about the different options for sharing your feedback on the care that you or your loved ones have received.
We’re committed to providing high-quality care in a respectful, caring and safe environment. Share your feedback (compliment or concern) on the care that you or your loved ones have received so we may resolve your concerns and improve patient services.
If you want to provide feedback about your care, you can talk to your:
Care provider or their manager: If you have questions or concerns about your care, please talk about it with the person who cared for you, or that person's manager, at the time and place they happen.
Patient Care Quality Office: If you feel uncomfortable talking to your care provider or their manager, or you’re unhappy with how your concerns were handled, you can talk to the Patient Care Quality Office. We’re here to help resolve care quality concerns. You can also share positive feedback about your care and the health-care system.
When you contact us, please provide the following information:
By Phone (toll-free): 1-877-442-2001
By Email:
By Mail: Patient Care Quality Office, 5th floor; 505 Doyle Ave; Kelowna, BC; V1Y OC5
By Fax: 250-870-4670
In Person: If you’d like to share your story in person, we can set up a safe in-person appointment in our downtown Kelowna office. Please call or email us to make arrangements before you visit.
Office hours: 8:30 a.m. - 4:30 p.m. PST; Monday to Friday. Closed on weekends and statutory holidays.
At Interior Health, we want to provide you with a safe and a respectful environment when reviewing your care concerns. As we navigate through these challenging times, the Patient Care Quality Office will model values of integrity and compassion while working hard to find a resolution. We appreciate similar courteous and respectful behaviours in your interactions with our Patient Care Quality Office employees.
You may have a family member, friend, Elder or someone else you trust to bring forward a concern on your behalf. We’ll work with you and the person you have chosen to ensure we have the proper consent.
We understand that sometimes people aren’t comfortable bringing forward a concern, and we welcome anonymous feedback. Please note our ability to fully investigate the concern may be limited if we don’t know the identity of the person receiving care.
Sharing your concerns with us won’t have a negative impact on the care or services you receive.
We’ll work through your concerns respectfully, fairly, and in a timely manner. Our work will be guided by cultural safety (respectful engagement) and cultural humility (self-reflection). We’ll use your preferred name and pronouns when addressing you. We’ll protect your personal information in our secure database.
