Report a Concern

Your concerns are taken seriously, and reporting a concern is an important part of ensuring the health and safety of people in care as well as the mandate of Community Care Facility Licensing.  

Contact Licensing Direct to report a concern about a community care facility: 

Phone: 1-877-980-5118,

• 8:30 a.m. – 4:30 p.m. PT, weekdays (excluding statutory holidays)

Fax: 250-868-7760

Email: licensingdirect@interiorhealth.ca 

Mail: Licensing Direct
505 Doyle Avenue
Kelowna, BC V1Y 0C5

You will be contacted as soon as possible to document your complaint.  The severity of your concern is determined, and we will provide an appropriate response. Complaints are managed at the locally and are to arrive at a fair and quick resolution.

To the best extent possible, your identity is kept confidential, along with the identities of any associated individuals.

Community Care Facility Licensing wants to provide quality service at all times. Licensing Officers have the same goal as licensed care providers, families and agencies: to ensure quality care for vulnerable individuals in our communities.

If there is a conflict with a client, we believe it is best to address and solve it when and where it happens. As a first step, we encourage licensees and managers to try to work directly with their licensing officer to find a quick and effective resolution. If your complaint is not resolved after speaking with the licensing officer, contact Licensing Direct and ask to be directed to a team leader.  NOTE: Please do not include confidential information in an email to Licensing Direct. Wait to speak to a team lead prior to providing this level of information.