Regulatory Compliance

We will:

• Respect you: We know that most people have good intentions and are trying to do the right thing. We believe that you know your facility or situation better than we do. When we work cooperatively, we can achieve even better results.
• Treat you fairly: We will be professional, honest, fair, and make decisions objectively, based on your particular situation. When we ask you to make changes, we will explain why and listen to your views.
• Getting things right: We will provide you with professional advice, resources and early support that helps you know the required standards and what you can do to meet them.
• Protect your information: We will only ask you for the information we need to do our job. We will protect this information and only share it when necessary and appropriate by law.
• Guided by public health laws and ethics: We are required to act in the best interest of the public and to use a step-by-step approach for resolving problems. We use the enforcement authority that comes from public health laws only as a last resort, when the public is at risk.

• Be open and honest: Please tell us what you know and ask us questions so that we can fully understand your needs and the realities to ensure the population’s health is protected. We hope you will join us in respectful and collaborative discussion.
• Be proactive: If you are having any problems, let us know as soon as you can so that we can work towards finding a solution.
• Assess your health risks: Risk assessment in any situation is not a simple process, although answers to some key questions help guide decisions:
  • What can go wrong?
  • How likely is it to occur?
  • When might it happen?
  • How long might the situation last?
  • Who may be impacted?
  • How serious are the impacts to health and safety?
  • Is there anything in place to minimize these impacts or reduce the chance of something going wrong?

• Communicable Disease
  • Provincial Health Officer Orders, Notices & Guidance 
  • CLASS ORDER - COVID-19 Infection Control Practices in Long-term Care Facilities (revised June 22, 2021)
  • Variance to CLASS ORDER – COVID-19 with respect to health care staff DESIGNATION (May 16, 2021)
  • REPEALED Single Site Order Listing – Community Care Facilities & Assisted Living Residences (repealed Jan. 1, 2023)
  • REPEALED - Interior Health COVID-19 Gatherings and Events Order (repealed Dec. 1, 2021)
  • REPEALED - Food and Liquor Serving Premises - Central Okanagan COVID-19 Order(repealed Sept. 13, 2021)
• Tobacco & Vapour Control
• Food Safety
• Drinking Water
• Recreational Water
• Land Use
• Personal Service Establishment

Please note: Visitors to this site are cautioned against interpreting the status of a particular facility based on a single piece of information. Conducting additional research, such as contacting the facility, reviewing documentation and publications available on provincial, Interior Health websites, including our Inspection Reports page may result in a more informed conclusion about a given facility. 

This website conveys information which would otherwise be available by request through the Freedom of Information and Protection of Privacy Act of B.C. Every effort is made to keep the information up-to-date and ensure that it is accurate.

We are a diverse team of trained professionals who are skilled at assessing risks, and have specialized knowledge and experience applying public health laws to help ensure that facilities, people and communities are safe and healthy:

• Environmental Health Officers
• Drinking Water Officers
• Licensing Officers
• Tobacco & Vapour Enforcement Officers
• Medical Health Officers

Contact your regional team

• Food safety, commercial and public pool construction and water quality, land use and personal services (including but not limited to tanning, tattooing and piercing)
• Licensed child care and long-term care
• Drinking water protection
• Tobacco and vapour products enforcement 

Find out our office coverage areas.

Review the complaint process

EPH Direct feedback portal

Review to the decisions reviews and reconsiderations here.