Billing and Accounts Receivable
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Interior Health provides billing services for the following:

  1. Community Programs: Home Support, Meals on Wheels, and Lifeline
  2. Health Protection: Accounts Receivable bills all operating permits. Please contact us tollfree at 1-866-314-2806. View rate information.
  3. Hospitals
  4. Long-term Care Services
  5. Patient Transport Services

How do I make a payment?

Payments may be made by the following methods (please reference your patient ID or account number): 

  • Internet and online banking: Only bills, statements and letters that provide a ROUTING # can be paid online using a credit card or a Visa/Mastercard debit card. To pay using this method, visit Interior Health online services.
              **Please note that online banking is not available at this time.
  • Cheque: Payments by cheque can be mailed directly to Accounts Receivable at the address below. Please reference your patient ID or account number on the cheque or enclose the stub from the statement.
  • Credit card: Contact us at the numbers below to arrange a credit card payment. 
  • Cash and debit: Will be accepted at most facilities, hospitals, and health centres.
  • Wire transfer: Please contact the central office for banking details if you wish to pay by wire transfer. You will be asked to reference your patient ID or account number.
  • Pre-authorized payments: Pre-authorized payments may be arranged for Long-term Care, Home Support, Lifeline, Meals on Wheels, and Adult Day Service accounts. Please complete the Pre-authorized Payment form and mail into the central office address below. Please reference the Patient ID or account number.
  • Out of country patients: Please contact the central office for wire transfer payment information. View the current USD $ conversion rate at the Bank of Canada.

Contact Us

The Billing and Accounts Receivable central office is located at:

#200 - 235 Lansdowne St.
Kamloops, BC
V2C 1X8

Before You Contact Us

  • Do not send your personal health information by email. The Internet is not a secure communications channel and any personal information you include about yourself may be intercepted and viewed during transfer. To reduce the risk to your privacy, do not include sensitive personal medical information.
  • If you have a complaint or compliment, please contact Patient.Concerns@interiorhealth.ca

General inquiries: 1-866-314-2806
Direct Line: 250-314-2806
Internationally: 001-250-314-2806
Fax: 250-314-2791

Email: Contact us by email
Out of Province inquiries: Contact us by email
WCB Billing: Contact us by email
No MSP Coverage: Contact us by email

Office Hours: Monday to Friday, 8:00 a.m. - 4:00 p.m. Pacific Time (closed Canadian statutory holidays)

Other resources

 

As a step towards reconciliation, Interior Health acknowledges the land that we live, work, and play on as the traditional territories of the Dakelh Dene, Ktunaxa, Nlaka’pamux, Secwepemc, St’at’imc, Syilx and Tsilhqot’in peoples. It is with humility that we continue to strengthen our relationships with the First Nation, Métis, and Inuit peoples of the interior.
MoH     PCQO