Patient Addition or Removal Request

An accurate patient record is critical to ensuring timely and appropriate health care. When providers move/retire, patients change health care providers, or data entry errors occur, this may result in records being misdirected. The encrypted form below allows physicians and health care professionals to securely report errors and updates.

Access the Patient Removal Request form to:
- Add a provider or transfer care
- Report a misdirected fax or remove provider from IH records

These forms are intended to be used solely for official purposes by authorized personnel. Unauthorized access or use may subject violators to criminal, civil and administrative actions.

Procedure for dealing with Non-IH misdirected records

If you received misdirected records from another health authority or laboratory organization, please send your correction request to the appropriate referral facility below:

Fraser Health: 604-953-5015 (x 767071)
Vancouver Coastal Health: 604-875-5568
Northern Health: 250-565-5822
Vancouver Island Health: 250-519-1870 (Ext. 1)
Providence Health: 604-806-8336
LifeLabs: 604-431-7206
*Provincial Health: 604-707-5834
Valley Medical Labs (VML): 250-763-4813

*For Center for Disease Control (CDC), BC Children’s Hospital (BCCH), BC Cancer Agency (BCCA) reports, contact Provincial Health.

Procedure for dealing with IH misdirected records

Attach any related misdirected IH records with your request specific to each patient.

Please keep these records in a safe place for five (5) business days, in case we need you to resend them. After such time, destroy the records by secure shredding.

Note: Removal of a copy to provider will only be processed at the request of the ordering provider. If you are not the family provider, please select ‘health record’ and ‘lab record’ below.

Updating health-care provider’s contact information

Please call IH Service Desk 1-855-242-1300 for assistance.

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