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Life-threatening emergencies – 911
For life-threatening emergencies, please call 911 or go directly to your nearest emergency department.
COVID-19 Information
Talk to a Service BC agent about non-health related information and services: text 1-604-630-0300 or dial 1-888-COVID19, 7:30 a.m. – 8 p.m., PST
Mental health, Substance use crisis lines
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Interior Crisis Line Network: 1-888-353-2273
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For immediate and urgent mental health assistance
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KUU-US Crisis Line Society: 1-800-588-8717
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For First Nations and Indigenous peoples; these crisis response personnel are certified and trained in Indigenous cultural safety
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Métis Crisis Line: 1-833-638-4722
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24/7 crisis line operated by Métis Nation of BC
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General crisis lines
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Indian Residential School Crisis Line: 1-866-925-4419
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National 24/7 crisis line providing support for those impacted by residential schools experiences.
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Seniors Distress Line: 604-872-1234
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Confidential, non-judgmental emotional support 24/7 for people experiencing feelings of distress or despair.
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BC Drug and Poison Information Centre: 1-800-567-8911
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24/7 toll-free access to information about the effects of drugs and poisons and their treatment, provided by nurses, pharmacists and physicians.
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A community of 14 crisis lines across the province, addressing concerns including: homelessness, mental health and addictions, abuse, poverty, suicide.
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Crisis Intervention and Suicide Prevention Centre: 1-800-SUICIDE (784-2433); Deaf or hearing-impaired: 1-866-872-0113
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Confidential, non-judgmental, free emotional support 24/7 for people experiencing feelings of distress or despair, including feelings which may lead to suicide.
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Kids Help Phone: 1-800-668-6868
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Immediate and caring support, information and, if necessary, referral to a local community or social service agency.
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Youth in BC Distress Line: 1-866-661-3311
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24/7 distress line for youths in crisis, staffed by counsellors and trained volunteers
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Problem Gambling Help Line: 1-888-795-6111; Deaf and hearing-impaired, call collect: 1-604-875-0885
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Information and referral service for anyone adversely affected by their own, or another's gambling habits.
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Adult neglect or abuse
Media requests
All media requests for interviews and access to our facilities are to be directed to Media Relations:
Mental health and substance use contact information
IH Mental Health & Substance Use Central Line: 310-MHSU (6478)
Find community-based supports for mental health and substance use concerns in Interior Health.
Mental Health Info Line: 1-800-661-2121
24/7 taped information on provincial mental health programs as well as symptoms, causes, treatment, support groups and publication relating to a number of mental illnesses
Alcohol and Drug Info Line: 1-800-663-1441
Information and referral services for people needing help with any kind of substance abuse, including education, prevention and treatment services and regulatory agencies
Mental Health Support Line: 310-6789
Access to emotional support, information and resources specific to mental health in B.C.
Compliments & concerns
We value your input. Your feedback will help us continually improve the quality of our health care:
Visit our Patient Care Quality Office page
Interior Health (IH) is committed to patient and family-centered care. IH has a responsibility to offer an environment free from harassment, violence and aggression to our patients, our staff, and medical staff. This includes conduct whether in person, by phone, in writing, or by voicemail. Instances of inappropriate and abusive conduct in any form will not be tolerated.
Seniors contact information
IH Seniors Central Line: 1-800-707-8550
Seniors throughout the region can call this number to find Home and Community Care and Chronic Disease Management programs in Interior Health.
Seniors Distress Line: 604-872-1234
Confidential, non-judgmental emotional support 24/7 for people experiencing feelings of distress or despair.
BC 2-1-1
Information about and referral to programs and services in your community, including support for seniors.
Better at Home
Find help with non-medical day-to-day tasks that allow you to live independently in your home and remain connected to your community.
Ability411: ability411@uvic.ca
Information about assistive technologies and equipment for B.C. seniors.
SeniorsBC.ca
Resources for planning and living a healthy and active lifestyle as you age.
Seniors Services Society
Resources for information and guidance on housing options in B.C. Connects adults 60+ with a variety of support programs and services to enhance lives, and help them live comfortably and safely in their home.
Seniors First BC: 604-437-1940; Toll free: 1-866-437-1940
Formerly known as the BC centre for elder advocacy and support. A resource for information, support, education and referrals for the safety and well-being of older adults free from abuse of any kind.
Office of the Seniors Advocate
The Office of the Seniors Advocate monitors and analyzes seniors services and issues in B.C. Resources include information on; reports and publications, income supports, personal supports, subsidies for transportation and housing.
Family Caregivers of British Columbia
Family Caregivers of BC is a provincial, not-for-profit that proudly and compassionately supports over 1 million people in British Columbia that provide physical and/or emotional care to a family member, friend, or neighbour. Resources to information, education and supports that enable caregivers to feel more confident and successful in their important role.
Shelter Aid For Elderly Renters (SAFER)
The Shelter Aid for Elderly Renters (SAFER) program helps make rents affordable for BC seniors with low to moderate incomes. SAFER provides monthly cash payments to subsidize rents for eligible BC residents who are age 60 or over.
Lifeline
Lifeline is a non-profit program to help people maintain their independence and remain safe. The program provides an emergency response and personal medication dispensers. You can access Lifeline services through www.lifeline.ca.
Community Care Facility Licensing
The objective of Community Care Facility Licensing program is to work with the Licensees of Licensed Community Care Facilities and monitor their compliance to the Community Care Assisted Living Act, the Child Care Licensing Regulation and the Residential Care Regulation. Additionally, it is Licensing’s mandate to follow-up and investigate all concerns or complaints related to licensed and or unlawful facility operations.
Corporate contact information
Interior Health’s Corporate office is located in Kelowna, B.C., one of the cities in the Interior region.
Interior Health Corporate Office
505 Doyle Ave.
Kelowna, BC
V1Y 0C5
Phone: 250-469-7070
*Please note this will connect you to a recorded message, with options to be directed to various departments in Kelowna. If you are looking for a service or location outside of Kelowna, please visit our Find a Service or Find a Location pages.
Fax: 250-469-7068
Interior Health (IH) is committed to patient and family-centered care. IH has a responsibility to offer an environment free from harassment, violence and aggression to our patients, our staff, and medical staff. This includes conduct whether in person, by phone, in writing, or by voicemail. Instances of inappropriate and abusive conduct in any form will not be tolerated.
Board of Directors
Contact the Board Office by:
- Phone: 250-469-7070
- Email: board.chair@interiorhealth.ca
Learn about: Board of Directors
Careers and recruitment
Website feedback
Digital Health Technical Support
For patients
Digital Health Support Desk
Support for patients, caregivers and families for IH virtual and digital tools, including MyHealthPortal, Lab Appointment Booking and Zoom. Available 7 days a week (excluding stat holidays).
Lab Online Booking
For assistance booking, cancelling or rescheduling a lab appointment at an IH outpatient lab, please call Digital Health Support Desk at 1-844-870-4756.
For IH staff
Interior Health Service Desk
This support desk is primarily for Interior Health staff:
Meditech (IH Anywhere)
Learn more about how to get started with IH Anywhere.
Virtual Care
For all virtual care inquiries, including Zoom support, please contact IH’s internal service desk.
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