How the PCQO can help
The Patient Care Quality Office (PCQO) supports patients, families, and clients who have questions or concerns about the care they received within Interior Health.
Whenever possible, concerns are best addressed directly at the point of care, as this often leads to the quickest resolution. To find the contact number for an Interior Health site, visit our location directory. If you have already spoken with the manager and feel your concern has not been resolved, you can contact the PCQO for further review and support.
We provide a confidential way to share your experience. With your consent, we review concerns by gathering information, looking at relevant health records, and working with care teams and leadership to better understand what happened.
Our goal is to ensure your concerns are heard, addressed, and responded to in a respectful and timely way. We also help identify opportunities for improvement to enhance the quality and safety of care for everyone.
In addition to addressing concerns, the PCQO welcomes compliments, which are shared with teams to recognize excellent care and support ongoing improvement.
What we can help with
- Concerns about the care you received at an Interior Health site
- Questions about what happened during care
- Communication or service-related concerns
What we’re not able to review
There are some areas that fall outside of our role:
- Clinical skill, judgment, or decision-making of individual care providers (e.g., physicians, nurses, midwives, allied health professionals). These concerns are best directed to the appropriate regulatory college.
- Billing concerns
- Wait times or access to physicians (e.g. family health-care providers, surgical procedures and medical imaging)
- Requests for health records
- Changes to home and community care services
For help with these matters, please visit the Find the right support section below.
