Patient Care Quality Office (PCQO)
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​Please Note

Our office is experiencing high volumes due to COVID-19 related concerns and this may affect our ability to respond to your concern within the legislated timelines. Thank you for your understanding and consideration.

You may find answers to your questions on our Interior Health COVID-19 pages or the BC Centre for Disease Control website.
 
Other sources of Information on COVID-19:
  • For non-medical questions or concerns about COVID-19, a provincial phone service has been established for British Columbians. They are open 7 days a week from 7:30am to 8:00pm and can be reached at 1-888-COVID19 (1-888-268-4319) or by text at 604-630-0300.
  • Potential need to be tested for COVID-19, please complete the self-assessment online
    before calling 8-1-1.
  • If you are experiencing symptoms or have medical questions, please call 811 or your primary care provider.
 

We welcome your comments

If we have not met your expectations, we are committed to working with you to find a reasonable solution. Your feedback is our chance to improve the care or services we provide.

What's the first step to submitting a compliment or complaint?

If you have a compliment or a complaint, speak with the person who provided the service, or to the manager of the area. All patients and clients are encouraged to try and resolve any issues at the time and place care is received.

What if my complaint is not resolved?

Interior Health’s Patient Care Quality Office (PCQO) is the central access point for complaints that are not addressed at the service delivery level. The PCQO provides a clear, consistent, timely and transparent process for patients to register complaints about the care they receive from Interior Health.

You can expect your complaint to be dealt with promptly and fairly. The Patient Care Quality Office will:

  • formally register your complaint
  • work with you to identify a reasonable resolution to your concern
  • provide you with a response to your complaint and an explanation about any decisions and actions taken as a result of your complaint

What if I am still not satisfied?

If you don’t feel your concerns were resolved based on the response of the Interior Health Patient Care Quality Office, contact the Patient Care Quality Review Board for an independent assessment of the matter.

The Patient Care Quality Review Board is a separate organization from Interior Health that reports to the Minister of Health Services.

Contact us

Interior Health Patient Care Quality Office
505 Doyle Avenue
Kelowna, BC
V1Y OC5
Toll Free Number: 1-877-IHA-2001 (1-877-442-2001)
Fax: 250-870-4670
E-mail: Contact us by email

Office hours: 8:30am - 4:30pm PST; Monday-Friday, excluding statutory holidays

 

As a step towards reconciliation, Interior Health acknowledges the land that we live, work, and play on as the traditional territories of the Dakelh Dene, Ktunaxa, Nlaka’pamux, Secwepemc, St’at’imc, Syilx and Tsilhqot’in peoples. It is with humility that we continue to strengthen our relationships with the First Nation, Métis, and Inuit peoples of the interior.
MoH     PCQO