Kelowna Urgent & Primary Care Centre (UPCC)

Kelowna Urgent & Primary Care Centre (UPCC)

About Kelowna Urgent & Primary Care Centre (UPCC)

The Kelowna Urgent and Primary Care Centre (UPCC) provides team-based care for non-emergency health concerns to individuals in Kelowna who require same-day attention.

Care is available for concerns such as:

  • Minor injuries
  • Sprains and strains
  • Infections
  • Less serious child illness and injury 
  • High fever
  • Cuts, wounds or skin conditions.

If you do not have a family doctor or nurse practitioner, or you are unable to get an appointment with your care provider that day, you can visit the UPCC. A health-care team is available to provide care for your health issues.

You may see one or more of the following health professionals depending on your care needs:

  • Family physician
  • Nurse practitioner
  • Registered nurse
  • Social worker
  • Physiotherapist
  • Mental health and substance use clinicians

UPCC patients are seen based on urgency, not on a first come first served basis. The UPCC does not book appointments. To contact a registered nurse for health advice, call 8-1-1.

Hours for Kelowna Urgent & Primary Care Centre (UPCC)

Monday to Sunday: 9:30 a.m. to 8:30 p.m. including statutory holidays.

49.8831062, -119.4755102

Available Amenities


Urgent & Primary Care Resources

A list of websites & resources to help you access health services & information


Urgent & Primary Care Resources

A list of websites & resources to help you access health services & information

Frequently Asked Questions

Is the UPCC wheelchair accessible?


Do I need to book an appointment?

No. Appointments aren't needed for urgent care.

Are there emergency hours?

No. We are open 9:30 a.m. to 8:30 p.m., seven days a week, including statutory holidays.

Is the UPCC accessible by public transit?


Is the UPCC open on holidays?


Is the UPCC part of a primary care network (PCN)?

Yes. Learn about primary care networks.

How do you book a lab appointment?

For locations that have appointment booking as an option, you can book your lab test and ECG online.

If you're unable to book online, please call the Digital Health Support Desk at 1-844-870-4756. The support desk is open Monday to Friday, 7 a.m. to 7 p.m., and Saturday and Sunday, 8 a.m. to 4 p.m. Please note the support desk is closed statutory holidays.


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