About Kelowna Urgent and Primary Care Centre (UPCC)

The Kelowna Urgent and Primary Care Centre (UPCC) provides team-based care for non-emergency health concerns to individuals in Kelowna who require same-day attention.

Care is available for concerns such as:

  • Minor injuries
  • Sprains and strains
  • Infections
  • Less serious child illness and injury 
  • High fever
  • Cuts, wounds or skin conditions.

If you do not have a family doctor or nurse practitioner, or you are unable to get an appointment with your care provider that day, you can visit the UPCC. A health-care team is available to provide care for your health issues.

You may see one or more of the following health professionals depending on your care needs:

  • Family physician
  • Nurse practitioner
  • Registered nurse
  • Social worker
  • Physiotherapist
  • Mental health and substance use clinicians

UPCC patients are seen based on urgency, not on a first come first served basis. The UPCC does not book appointments. To contact a registered nurse for health advice, call 8-1-1.

Hours for Kelowna Urgent and Primary Care Centre (UPCC)

Monday to Sunday: 9:30 a.m. to 8:30 p.m. including statutory holidays.

Available Amenities

Resources

Urgent & Primary Care Resources

A list of websites & resources to help you access health services & information

Resources

Urgent & Primary Care Resources

A list of websites & resources to help you access health services & information

Frequently Asked Questions

Is the UPCC wheelchair accessible?

Yes.

Do I need to book an appointment?

No. Appointments aren't needed for urgent care.

Are there emergency hours?

No. We are open 9:30 a.m. to 8:30 p.m., seven days a week, including statutory holidays.

Is the UPCC accessible by public transit?

Yes.

Is the UPCC open on holidays?

Yes.

Is the UPCC part of a primary care network (PCN)?

Yes. Learn about primary care networks.

How do you book a lab appointment?

For locations that have appointment booking as an option, you can book your lab test and ECG online.

If you're unable to book online, please call the Digital Health Support Desk at 1-844-870-4756. The support desk is open Monday to Friday, 7 a.m. to 7 p.m., and Saturday and Sunday, 8 a.m. to 4 p.m. Please note the support desk is closed statutory holidays.

Stories@IH

Read our latest stories

3 Minute Read
Community & Culture

Tanis loves bringing people together in meaningful ways. She helps others use their skills, time and compassion to make a positive difference.

2 Minute Read
Research & Innovation

At IH, there’s an opportunity for medical staff to advance their careers through the NAVIG8 Emerging Medical Leaders Program.

4 Minute Read
Community & Culture

Health Sciences Academy is a unique program that gives students an up-close look at health-care careers and an opportunity to learn from professionals.

3 Minute Read
Community & Culture

In the early years of life, particularly from birth to five years old, a child’s social and emotional development is just as vital as their physical growth.

5 Minute Read
Community & Culture

Sarah has dedicated most of her nursing career to serving families within the area, building relationships rooted in trust, humility, and deep respect.

4 Minute Read
Health & Wellness

Experts say creating a community that supports people living with dementia creates safer spaces for people of all ages and abilities.

STAY CONNECTED

Receive news, alerts, public service announcements and articles right to your inbox.

mail