Visit our Digital Health Support Desk page for more information and ways to get support.

Resources

Frequently Asked Questions

Can I get help from a real live person?

Yes! Use our Virtual Assistant, Simon (click on the yellow icon in the bottom right corner) and type “chat with an agent.” You will be connected with a team member.

Hours of operation are Monday-Friday, 7 a.m. to 7 p.m. Alternately, you can call 1-844-870-4756 to be connected to the next available team member.

Can I book or reschedule my own lab appointment?

Yes! Visit www.labonlinebooking.ca to book and manage your lab appointments at any time.

Can I book a virtual appointment with my doctor?

Learn more about virtual visits on the Virtual Care for Patients webpage.

How do I access Interior Health location information?

If you are looking for information on location parking, address, hours, or other information, visit our location directory.

Find a Location

How can I get medical advice?

Digital Health Support cannot provide medical advice. If you have an enquiry related to a personal health condition or questions about your results, please contact your family or referring physician, or call HealthLinkBC at 8-1-1 to speak to a health care professional. 

I’m looking for a physician – can you help me?

Digital Health Support cannot help you find a physician. Please visit BC College of Family Physicians: Find a Family Doctor or Doctors of BC: Find a Doctor.

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