Visit our Digital Health Support Desk page for more information and ways to get support.
Resources
Frequently Asked Questions
Can I get help from a real live person?
Yes! Visit our Digital Health Support webpage and use our virtual assistant Simon (click on the yellow icon in the bottom right corner and type “chat with an agent" to be connected with a team member). Hours of operation are Monday-Friday, 7 a.m. to 7 p.m.
Alternately, you can call 1-844-870-4756 to be connected to the next available team member.
Can I book or reschedule my own lab appointment?
Yes! Visit www.labonlinebooking.ca to book and manage your lab appointments at any time.
Can I book a virtual appointment with my doctor?
Learn more about virtual visits on the Virtual Care for Patients webpage.
How do I access Interior Health location information?
If you are looking for information on location parking, address, hours, or other information, visit our location directory.
How can I get medical advice?
Digital Health Support cannot provide medical advice. If you have an enquiry related to a personal health condition or questions about your results, please contact your family or referring physician, or call HealthLinkBC at 8-1-1 to speak to a health care professional.
I’m looking for a physician – can you help me?
Digital Health Support cannot help you find a physician. Please visit BC College of Family Physicians: Find a Family Doctor or Doctors of BC: Find a Doctor.
Find Locations
3 Minute Read
Community & Culture
Indigenous Patient Navigator Deb Donald has spent time in nearly every area of Royal Inland Hospital. There are few places in the hospital she hasn’t been.
/stories/we-are-ih-indigenous-patient-navigator-proud-help-her-people
4 Minute Read
Health & Wellness
As a young child, Julie Davenport struggled to be understood. Now she oversees Early Childhood Development programs, thanks to a speech-language pathologist.
/stories/how-speech-language-therapy-opened-doors-ih-director
3 Minute Read
Health & Wellness
Learn how to stay safe in B.C. waters when blue-green algae blooms, or cyanobacteria, are present.
/stories/why-you-should-avoid-water-blue-green-algae-blooms
4 Minute Read
Community & Culture
Moved by her son's health journey, Alana Haynes found her calling helping young patients at Kelowna General Hospital feel more at ease and parents reassured.
/stories/new-child-life-specialist-enhances-pediatric-care-kgh
5 Minute Read
Community & Culture
Cheryl Whittleton’s 40-year IH career spans bedside care to senior leadership, grounded in compassion and a commitment to strengthening the future of nursing.
/stories/we-are-ih-nursing-allied-health-officer-sees-bright-future
3 Minute Read
Community & Culture
What started as a travel plan quickly became something more permanent for Stasia Ruskie, a nurse from the U.S. who had always wanted to explore B.C..
/stories/us-nurse-finds-new-rhythm-rural-nursing-cariboo
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“I can’t say enough about this service. It allows me to track my blood sugars, helps manage my health and be better informed before my next visit with my family doctor.”
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