Visit our Digital Health Support Desk page for more information and ways to get support.
Resources
Frequently Asked Questions
Can I get help from a real live person?
Yes! Visit our Digital Health Support webpage and use our virtual assistant Simon (click on the yellow icon in the bottom right corner and type “chat with an agent" to be connected with a team member). Hours of operation are Monday-Friday, 7 a.m. to 7 p.m.
Alternately, you can call 1-844-870-4756 to be connected to the next available team member.
Can I book or reschedule my own lab appointment?
Yes! Visit www.labonlinebooking.ca to book and manage your lab appointments at any time.
Can I book a virtual appointment with my doctor?
Learn more about virtual visits on the Virtual Care for Patients webpage.
How do I access Interior Health location information?
If you are looking for information on location parking, address, hours, or other information, visit our location directory.
How can I get medical advice?
Digital Health Support cannot provide medical advice. If you have an enquiry related to a personal health condition or questions about your results, please contact your family or referring physician, or call HealthLinkBC at 8-1-1 to speak to a health care professional.
I’m looking for a physician – can you help me?
Digital Health Support cannot help you find a physician. Please visit BC College of Family Physicians: Find a Family Doctor or Doctors of BC: Find a Doctor.
Find Locations
3 Minute Read
Community & Culture
March 31 marks National Indigenous Languages Day, a day to celebrate and honour Indigenous languages in Canada and the voices of the land..
/stories/celebrating-and-honouring-indigenous-languages
4 Minute Read
Community & Culture
Sully is a certified therapy dog who, with his handler Mike, visits patients and staff at RIH bringing comfort and moments of joy to those who need it most.
/stories/we-are-ih-sully-brings-joy-patients-staff-royal-inland
4 Minute Read
Community & Culture
Inspired by her patients and colleagues and driven by a desire to make a difference in people’s lives, Kaitlyn finds daily meaning in her work in pharmacy.
/stories/we-are-ih-pharmacy-leader-grateful-make-difference
3 Minute Read
Health & Wellness
Learn about the precautions you can take to prevent tick bites and illnesses, and how to remove a tick on yourself, a family member or pet.
/stories/how-prevent-tick-bites-and-tick-borne-diseases
6 Minute Read
Community & Culture
The KGH Pediatrics team welcomes Dr. Avi Kopstick, a pediatrician and pediatric critical care specialist who until recently was practising in the U.S.
/stories/pediatrician-dr-avi-kopstick-returns-canada-care-mind
2 Minute Read
Health & Wellness
Robotic-assisted surgery is allowing doctors perform complex surgeries with less downtime and pain for patients—much to the excitement of surgeons like Dr. Ho.
/stories/vinni-robot-helping-surgery-patients-heal-faster
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