We Are IH: Golden clerk enjoys supporting the patient journey

Michelle describes herself as eternally optimistic, approachable, goofy and empathetic. These traits were useful during one of the most difficult, but also proudest, times in Michelle’s career: while working through the COVID-19 pandemic, from the beginning when many things started to shut down to the reestablishment of services and changing of procedures.

“Nothing has felt overwhelming. We've just been taking it one day at a time and making it work.”

Michelle looks forward to seeing the operating room program at the hospital expand and grow to include more visiting specialists, allowing wider access to required surgeries.

Michelle also appreciates programs such as “RAAR” (Random Acts of Appreciation and Recognition) at Interior Health.

In her spare time, Michelle takes advantage of the beautiful outdoors in Golden; you can find her running, cross-country skiing, camping or paddle boarding, depending on the season.

Michelle nominates Stacey Nikita, Patient Registration, to keep We Are IH going:

“Stacey is the unofficial site expert. She’s knowledgeable, funny, outgoing and super helpful. Stacey cares about the correct way to do things – she’s the best.” – Michelle Plenderleith

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