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Patient Care Quality Office
Patient Care Quality Office - Submit your feedback

Learn about the different options for sharing your feedback on the care that you or your loved ones have received.

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Getting a COVID-19 test

If you have symptoms and can manage your illness at home, you don’t need a test. Self-isolate and notify your contacts. Testing is prioritized for people at risk of more severe disease and people in higher risk settings.

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Mental Health & Substance Use Banner
Mental health

If you or someone you know is struggling with mental health – you’re not alone. Learn how to access different support services and access helpful resources. Reach your local Mental Health Centre for community-based supports by calling 310-MHSU (6478).

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Long-Term Care Complex Behaviour Referral Banner
Seniors care

Find information about home and community care options, long-term care, assisted living and other services located throughout the Interior region.

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Aboriginal Health and Wellness - Hero image
Aboriginal Patient Navigator

The Aboriginal Patient Navigator service at Interior Health supports First Nation, Métis and Inuit peoples living in the southern Interior access health services. Aboriginal Patient Navigator services help clients navigate the health system. Learn more about how to contact Aboriginal Patient Navigator services near you.

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Substance Use & Addiction Services Banner
Substance use

If you or someone you know is struggling with substance use – you’re not alone. Learn how to access different support services and access helpful resources. Reach your local Substance Use Centre for community-based supports by calling 310-MHSU (6478)

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Digital Health Support

Need support with your Zoom virtual care calls? Digital Health Support helps people, caregivers and their families with a one-stop shop as they navigate IH virtual and digital tools to better their health care. Hours of operation: Monday-Friday, 7am-7pm. Closed on statutory holidays. 

Our In Plain Sight response
Dr. Mary Ellen Turpel-Lafond's 2020 In Plain Sight (IPS) Report made 24 recommendations to be implemented within and integrated into the B.C. health-care system in response to Aboriginal racism. We will publicly report progress towards implementing the IPS recommendations twice per year.
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In Plain Sight response report cover.
June 2022 In Plain Sight response
The following report shows Interior Health’s progress on those recommendations on changing systems, behaviours and beliefs.
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555 D Cedar Avenue , 100 Mile House, BC V0K 2E0

555 Cedar Avenue South , 100 Mile House, BC V0K 2E0

555 Cedar Avenue South , 100 Mile House, BC V0K 2K0

555 Cedar Avenue South , 100 Mile House, BC V0K 2E0

9604 Shamanski Drive , Vernon, BC V1B 2L7

2592 Morton Road , Alexis Creek, BC V0L 1A0

2592 Morton Road , Alexis Creek, BC V0L 1A0

PO Box 207; Building #6674, Clinic Lane , Anahim Lake, BC V0L 1C0

136 Vermillion Avenue , Princeton, BC V0X 1W0

200 - 945 Southill Street , Kamloops, BC V2B 7Z9

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Baby & Children Health

Access health information from infant to youth on topics such as dental health, hearing, immunization, nutrition and other topics.

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Heart Health

Learn ways to lead a heart-healthy lifestyle and learn to recognize the signs of a heart attack. We offer many heart procedures and programs.

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Kidney Health

We provide renal programs and services to support kidney health. People who have been diagnosed with chronic kidney disease may be enrolled in the renal program to access services.

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Mental Health & Substance Use

We provide many mental health and substance use services. We strive to ensure our services are welcoming to all people, gender identities, cultures, ethnicities and backgrounds.

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Seniors Health

We offer a range of seniors health services alongside our partner agencies. We aim to make our services person-centred, welcoming of all peoples, gender identities, cultures, ethnicities and backgrounds.

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Surgery

Access information you need before, during and after your surgery. Learn about surgeries we offer and recovery tips.

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Stories@IH

Stories@IH

Community & Culture
Wanda (in the blue shirt) and her family Name: Wanda Handschuh (she/her/hers) Job Title: Health Services for Community Living (HSCL) Nursing, Clinical Educator RN Years of Service: 30 Worksite: Day-Break Adult Day Centre Community: Vernon Ancestral Territory: Syilx Okanagan / Okanagan Interior Salish Advice to live by: “If you are going through hell, just keep going,” and “Normal is only a setting on a dryer.” Wanda Handschuh has spent her entire life in British Columbia. Born in Dawson Creek, Wanda has also lived in Hudson Hope and Mica Creek, then Kamloops to complete school, study nursing and get married. After living in Revelstoke for a year with her husband, Darren (together for 34 years now), they moved to Vernon in 1991 and have never left.  Wanda enjoys supporting people with their health. Making people comfortable and sharing a laugh is important to her in her work. Currently a Clinical Educator in Health Services for Community Living (HSCL), Wanda enjoys meeting new people, and working with clients and their caregivers.  “Nursing has been a perfect fit for my personality and my passion. I look forward to continuing to learn about myself and others on this life journey.”
4 Minute Read
Health & Wellness
Jodi Cunningham, pharmacist and owner of Medicine Shoppe Vernon It takes a team to combat one public health emergency – let alone two. Pharmacist Justin Dovale and staff at Kelowna’s Two Nice Guys Pharmacy are part of that team. The pharmacy opened in March 2021, in the middle of two public health emergencies. While people were being told to isolate due to COVID-19, many clients at risk of poisoning from the illicit drug supply needed Opioid Agonist Treatment or pharmaceutical alternative medications, which can require in-person appointments at a pharmacy. Opioid Agonist Treatment, or OAT, is a first-line treatment for opioid use disorder. The medications, such as methadone, suboxone and kadian, are playing an important role in the response to the toxic drug crisis. Within Interior Health, the number of clients on OAT has risen from approximately 2,000 in 2015 to more than 4,000 in 2022. “While we were telling people to isolate, drug dealers were delivering,” recalls Justin, adding he saw an opportunity to make a difference. “We started delivering OAT medications for those clients in isolation. Over time we have gotten to know the OAT providers and received many referrals. In a little over a year we’ve seen remarkable changes in terms of the quality of life for many of these folks.” Justin says people are very motivated to make positive changes in their lives when they are on OAT. “They don’t need to constantly worry about where they will get drugs. It allows them to focus on securing food and shelter. From there, people may pursue employment and safer, more permanent housing.” Justin (front left) and team in front of his Two Nice Guys Pharmacy in Rutland, Kelowna The fact that the pharmacists see OAT clients on a daily basis allows them to develop good relationships and a high degree of trust. “We also do a lot of outreach and deliveries, so we are meeting people in their homes, meeting room-mates and families. People share their most intimate details, early traumas and how they became dependent on opioids,” Justin says. Jodi Cunningham, pharmacist and owner of Medicine Shoppe Vernon, agrees. Jodi and her team strive to be inclusive and supportive of everyone who walks through their door. Medicine Shoppe was the first pharmacy in the region to provide OAT delivery to shelters and supportive housing at the height of COVID-19. When she was originally contacted by Interior Health about delivery of OAT medications, Jodi realized she had a chance to make a difference for people who face tremendous barriers and often insurmountable stigma. “Delivery has enabled access for patients who otherwise struggle to remain on treatment,” she says, adding that there are stringent rules around the medications, to the point that it can be a deterrent for some pharmacists to handle the treatment option. “But access to OAT and harm reduction medications is crucial for clients to be successfully maintained on treatment and have an opportunity to pursue stability in other areas of their life once they are not reliant on the toxic drug supply,” she says. “Many people do not appreciate what these clients are up against. The barriers are much more than most people see or comprehend. Because we’ve done the outreach and delivery piece, we see the consequences of the toxic drug supply first hand. “We know if we don’t go over and above to ensure they have the medications they need, and at therapeutic doses, we are further endangering them when we have the ability to help keep them safe. We owe them better than that. If they are missing doses we need to work with patients and clinicians to find out why and how we can support them. That’s our responsibility.” Jodi says it’s incredibly gratifying to see people become stable and succeed on OAT. Provision of medications is really only a small part of the role pharmacists can have; support, education and encouragement can make a significant difference in patient outcomes. “We have seen patients once unable to maintain housing become stably housed, gainfully employed and also volunteering to give back to peers and the community. It’s been very rewarding.” Learn more about OAT
2 Minute Read
Community & Culture
Celeste hiking at Idaho Peak in Sandon, B.C. Name: Celeste Hein (she/her/hers) Job Title: Patient Ambassador and Support Worker Years of Service: 11 Worksite: Boundary District Hospital Community: Grand Forks Ancestral Territory: Syilx – Okanagan Interior Salish Celeste Hein was born and raised in Grand Forks, B.C., where she has been working as a Patient Ambassador and Support Worker at the Boundary District Hospital for 11 years. As an adventurous, outdoorsy person, she lives by the adage, “At the end of the day, your hair should be messy, your feet dirty and your eyes sparkling.”
2 Minute Read
Health & Wellness
Did you know that young children ages six months to 5 years are now able to be vaccinated against COVID-19? Here’s what parents and guardians need to know:

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Interior Health at a Glance

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834000+

Population
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4800+

Hospital Volunteers
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23000+

Staff
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1900+

Physicians