Urgent and Primary Care Centres
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​An Urgent and Primary Care Centre is available when you have a non-life threatening condition and need to see a health-care provider within 12 to 24 hours, but do not have a family doctor or nurse practitioner, cannot access a walk-in clinic, or are unable to get an appointment with your regular primary care provider that day.

An Urgent and Primary Care Centre is not intended to replace your family doctor or care providers as your first point of contact for health concerns, nor will it replace emergency departments for life-threatening illnesses or injuries. Rather, it is intended to be an additional service in the community, working in conjunction with all points of care, to provide appropriate urgent services to patients, when and where they need it. For most health concerns, including referrals and prescription renewals, the best option is to call your primary care provider (family doctor or Nurse Practitioner) first. Your primary care provider knows you and has the best understanding of your medical history.

 

Urgent and Primary Care Centres use a team-based approach and include a variety of health-care professionals who closely work together to provide your care. Depending on the nature of your injury or illness, you may be seen by a physician, a nurse practitioner, a registered nurse, or another health professional, such as a social worker, mental health worker or physiotherapist.
 
An Urgent and Primary Care Centre can also help facilitate access to a family doctor or nurse practitioner for those who do not have a primary care provider. While waiting to find a family doctor the Urgent and Primary Care Centre can provide your ongoing care needs. In some, cases Urgent and Primary Care Centres will become a patient’s long-term patient medical home.
 
Currently there are four Urgent and Primary Care Centres in Interior Health: Kamloops, Kelowna, Vernon, and Castlegar. Over the coming years, more Urgent and Primary Care Centres will open in communities across Interior Health.
 
What kind of services are available at an Urgent and Primary Care Centre?
 
An Urgent and Primary Care Centre is not an emergency department – it cannot treat people with serious illnesses or life-threatening conditions. If you have a health emergency that requires immediate care, call 9-1-1 or go to your hospital emergency department right away.
 
At an Urgent and Primary Care Centre, you can be treated for health concerns such as:
 
  • minor pain: sore throats, ear aches, upset stomach
  • minor injuries: sprains, small cuts needing stitches
  • fevers and infections
  • women’s health
  • mental health
As well, HealthLink BC offers 8-1-1, a free provincial health information and advice phone line available for residents of British Columbia.
 
Find an Urgent and Primary Care Centre near you:
 
As a step towards reconciliation, Interior Health acknowledges the land that we live, work, and play on as the traditional territories of the Dakelh Dene, Ktunaxa, Nlaka’pamux, Secwepemc, St’at’imc, Syilx and Tsilhqot’in peoples. It is with humility that we continue to strengthen our relationships with the First Nation, Métis, and Inuit peoples of the interior.
MoH     PCQO