​Incident Reports & Investigations
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Licensees are required to notify the MHO immediately if a person in care is involved in, or may have been involved in, a reportable incident as defined under Schedule D of the Residential Care Regulation.
A reportable incident is an event where a person in care has been injured, adversely affected, or has gone missing while under the care and supervision of the licensee. The licensing officer investigates reports of incident reports to assess the factors that led to the incident as well as the appropriateness of the licensee’s response and corrective actions. The goal of this process is to review the licensee’s actions to determine whether there is a recurring pattern, and to prevent a similar occurrence in the future, if possible.

Licensees must also keep a log of minor unexpected accidents and illnesses that do not require medical attention and are not reportable incidents. Section 88(a) of the Residential Care Regulation requires this information to be kept on record and made available during inspections.

What information should I include on my report?

The staff who are involved in or witnessed an incident, should complete a report so that the details are reported first hand. The manager can review the report and provide additional details and follow up actions prior to signing the report. If the facility manager completes the report, it is helpful to include the staff notes regarding the incident to ensure all relevant details and contributing factors are included.

Include the following information on the incident report, to ensure that it provides the details needed for proper assessment.

  • Describe the incident with as much descriptive detail as possible (who, what, when, where, how, why).
  • Note the sequence of events that led to the incident and identify any factors that may have contributed.
  • Describe the strategies that were implemented to lessen the circumstances.
  • Describe the immediate response steps that were taken as well as the safety measures, corrective and preventative actions that were put into place as a result.
  • Who did you notify besides licensing?
  • What is the current status of the person(s) in care and what if any changes were made to their plan of care?

How do I submit the incident report?

Licensees can submit incident reports to Licensing Direct using our direct reporting portal. The following tips will ensure your successful submission:

  • Use Google Chrome or Internet Explorer.
  • If the form doesn’t submit, all areas of the form with a red asterisk are not complete. Even if there is data in the field it may not have been entered in the correct format such as the date/time fields.
  • Complete the form from the top of the form working your way down. Certain data elements towards the bottom of the form rely on mandatory information entered at the top of the form.
  • Printing and saving reports will not work well directly from the editable form. If you need to print or save copies, it is recommended that you use Chrome. Set the print setting to ‘print to PDF’ rather than sending the form to a printer. This allows you to save or print a PDF copy of the submission.

If you have any questions regarding reportable incidents, the best thing to do is to speak to Licensing Direct. 


Report of Expected Deaths in Hospice Care form, complete the form and then Fax to 1-250-868-7760 within 30 days (For facility funded beds, please ensure the funder is notified).

All other deaths must be reported immediately using the direct reporting portal.



Licensing Officers will investigate every complaint about:

  • an unlicenced care facility
  • a care facility that does not comply with the legislation or the terms or conditions of its licence.

Learn more about our investigations in care facilities.

Contact us

To reach Licensing Direct:
Phone: 1-877-980-5118; 8:30am - 4:30pm PST, weekdays excluding statutory holidays
Email: Contact us by email


As a step towards reconciliation, Interior Health acknowledges the land that we live, work, and play on as the traditional territories of the Dakelh Dene, Ktunaxa, Nlaka’pamux, Secwepemc, St’at’imc, Syilx and Tsilhqot’in peoples. It is with humility that we continue to strengthen our relationships with the First Nation, Métis, and Inuit peoples of the interior.
MoH     PCQO