Patient Surveys
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We care about the way you feel about our services

BC Patient Survey
 
The BC Office of Patient Centred Measurement and the BC Patient-Centred Measurement Steering Committee, which is supported by the BC Ministry of Health and all the health authorities across BC, has been implementing province-wide surveys to hear the collective voices of people who access BC healthcare services for over10 years.  It is important to understand our patient and families perspective to help shape the way that care is delivered. All surveys are voluntary and a very strict process is followed to care for your confidential information
 
Patients will be invited to complete a survey by phone or online with the help of our surveying partners R.A. Malatest & Associates. Patients who are randomly selected will receive a letter in the mail explaining the process for participating or requesting removal from the survey.
 
Patients who have questions or concerns about one of the provincial surveys may:
1.    Find more information on BC survey process visit the BC Patient Centred Measurement Website
2.    Contact the Interior Health Patient Care Quality Office by phone: 1-877-442-2001 or email
 
 

BC Continuity Across Transitions Patient Survey

Continuity Across Transitions is the latest province-wide patient experience survey underway to measure the experience and outcomes of patients accessing British Columbia’s health-care system.

This voluntary survey will run until March 31, 2021, with a focus on understanding the experiences of emergency department patients who are either transferred for a hospital stay and/or are discharged for care in the community. The goal is to learn how well care was provided when patients transitioned back to home from the hospital; and to understand how patients experience the transitions between care services. The results of the survey will be used to identify areas for improvement, as well as areas where we are doing well.
 
Patients will be invited to complete the survey by phone or online until March 31, 2021, with the help of our surveying partners R.A. Malatest & Associates. Patients who are randomly selected will receive a letter in the mail explaining the process for participating or requesting removal from the survey.
 
Patients who have questions or concerns about the survey may:
  1. Read the Frequently Asked Questions
  2. Find more information on the BC Patient Centred Measurement Website
  3. Contact the Interior Health Patient Care Quality Office by phone: 1-877-442-2001 or email
 

BC Emergency Department Patient Survey

This voluntary survey will run from January 1, 2021 to March 31, 2021 with a focus on understanding the experiences of emergency department visits in BC. Patients may be contacted until the end of April to participate. Questions around the information received, pain control, involvement in care decisions, courtesy of staff, and discharge planning, COVID-19, and much more will be asked.  All of this helps health authorities better understand care delivery in the department.  For more information on this survey please read the Frequently Asked Questions document

Other available surveys

ICU & Lab Surveys

Please take one of the following surveys and tell us about your experience in ICU or an IH lab. 

Intensive Care Unit (​ICU) Laboratory

 

Previous survey results

 

As a step towards reconciliation, Interior Health acknowledges the land that we live, work, and play on as the traditional territories of the Dakelh Dene, Ktunaxa, Nlaka’pamux, Secwepemc, St’at’imc, Syilx and Tsilhqot’in peoples. It is with humility that we continue to strengthen our relationships with the First Nation, Métis, and Inuit peoples of the interior.
MoH     PCQO