We Are IH: Helping patients navigate digital health with a smile

September 12, 2024
Lauren enjoying one of her favourite hobbies, horseback riding.

Name: Lauren Isber (she/her/hers)
Job Title: Digital Health Support Clerk
Years of Service: 3
Worksite: Kelowna Warehouse
Community:  Kelowna
Ancestral Territory: Syilx Nation
Favourite Quote / Advice to live by: I try to live in the present, plan for the future but not worry about things that do not exist. Be optimistic!

Lauren Isber knows a thing or two about navigating the health-care system.

Born in Savannah, Georgia, U.S., to Canadian health-care worker parents, as well as being a patient herself, Lauren currently provides support to Interior Health (IH) patients and clients who need help making medical appointments or using MyHealthPortal.

Through her role as a digital health support clerk, she’s able to help individuals in a personal way, which brings her satisfaction and a sense of purpose and value.

“We all know what it’s like when we need assistance with something and don’t have an option to speak to a person directly.”

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