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MEDITECH Expanse System Applications
The MEDITECH Health Information System is a fully integrated clinical, administrative, financial and reporting system providing Interior Health Authority Service Areas with shared information about its patients, clients and residents.

Welcome to MEDITECH
All Interior Health facilities use the MEDITECH Expanse Web platform. Below are quick reference guides highlighting recent changes.
MEDITECH 2.2 Physician Highlights Quick Reference GuideMEDITECH 2.2 pDoc Highlights Quick Reference Guide
General overview and basic training resources are available below.
Please note that all Royal Inland Hospital (RIH) medical staff are expected to complete the required MEDITECH training in i-Learn.
To access more MEDITECH resources including how to's, visit our Discover Clinical Technology: Provider Resources SharePoint site (IH network access required).
Medical Staff Systems Training
Medical staff can schedule training or support sessions to learn the MEDITECH system. Whether you're new and need onboarding or experienced and need a refresher, we have sessions to fit your needs.
Intro learning
PDF Resources
- Expanse Web - Patient Chart Navigation & QRG
- Expanse Web How to Build Cover QRG
- Expanse Web How to Review & Manage Results
Video Resources
MEDITECH Expanse Web Launch & Basic Navigation (4:34 minutes)
Demonstration of navigating the patient chart using the Meditech Expanse Web interface.
MEDITECH Expanse Web Acute Status Board (4:42 minutes)
Overview of how to navigate the Expanse Web Physician Care Manager Status Board to find and view patient charts.
MEDITECH Expanse Web Patient Chart Navigation (4:34 minutes)
Demonstration of navigating the patient chart using the Meditech Expanse Web interface.
View or Print Patient Medication History in Expanse Web (2:29 minutes)
MEDITECH Expanse Web PDoc and creating SOAP Note (4:13 minutes)
Learn about creating a SOAP Note in Provider Documentation.
MEDITECH Expanse Web ED Tracker (7:04 minutes)
Advanced learning
Expanse Web ED Training and Orientation (31:25 minutes)
Expanse Web ED Call Backs (3:38 minutes)
Expanse Web ED Resident Documentation Workflow (6:18 minutes)
Expanse Web ED Resident documentation workflow, explained in seven steps.
Provider Docmentation (pDOC) is MEDITECH-enabled functionality that allows providers to enter, edit, or view all document types.
PDF Resources
- Request - Form for Electronic Documentation Access
- Electronic Incomplete Records Letter Notification - Instructions (MEDITECH Web)
- Electronic Incomplete Record Deficiencies - Instructions (MEDITECH Web)
- MyHealthPortal ED Note - Template Guide
- Documentation Instructions – Residents in ED
- Documentation Instructions – Medical Students in ED
- Documentation Instructions – Preceptor in ED
Video Resources
Using Saved Data with Expanse Web (1:43 minutes)
Demonstration of using the Saved Data Feature in Meditech Expanse Web to collect discrete data from the patient chart and add it to your document when ready.
Video: MyHealthPortal - Emergency Department Note - How to (1:12 minutes)
PDF Resources
- Fluency Direct - General Dictation Habits and Documentation Best Practices
- Guide - Fluency Direct Documentation
- Guide – Fluency Direct Installation for macOS
- Guide – Fluency Direct Installation for Windows
Video Resources
Fluency Direct Training (7:00 minutes)
Using Fluency Speech Box in Expanse Web (1:38 minutes)
Demonstration and instruction on how to use Fluency Direct’s Speech Box functionality to capture dictation when you are unable to dictate directly into your document.
MEDITECH downtime
Technical support and access requests
Service Desk
For 24/7 urgent support:
- Phone: 1-855-242-1300
For non-urgent support:
- Email: ServiceDesk@interiorhealth.ca
- Self Service Portal (on the IH network)
For more information, please visit the Service Desk InsideNet page (on the IH network).
Royal Inland Hospital (RIH) support


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