Volunteers bring kindness, comfort to the people we serve

April 23, 2026

Kootenay Boundary Regional Hospital and Poplar Ridge long-term care welcomed 23 Grade 11 and 12 students from J Lloyd Crowe Secondary High School in Trail as part of the Student Volunteer Program.

Thousands of volunteers of all ages work alongside our staff across the Interior Health (IH) region. Volunteers complement the care provided by our professionals, and are welcomed, respected and valued members of the IH care team.

The incredible work, kindness and dedication of our volunteers make a huge difference in delivering outstanding care and positive experiences to the people we serve.

Get to know some of the IH staff who help coordinate the dozens of volunteer programs around the region, and how volunteers are making a difference in the lives of clients, patients and staff.

In this Story…

Supporting patients, families and staff at Royal Inland Hospital

Community volunteers create meaningful moments at CMH and Deni House

Trail Auxiliary, secondary school revive Student Volunteer program

Explore volunteer opportunities with IH

Supporting patients, families and staff at Royal Inland Hospital

A large group of people all wearing blue vests stand and kneel for a photo in a hotel ballroom. — Royal Inland Hospital (RIH) volunteers and auxiliary members were honoured for their service during National Volunteer Week. Program coordinator Christy Denton said she is grateful for all the volunteers who make a difference at RIH everyday.

When Royal Inland Hospital (RIH) began lifting COVID‑19 restrictions in 2022, its volunteer program was at a crossroads. At the time, just 25 volunteers were active in the hospital.

Today, that number has grown almost tenfold—thanks to a renewed commitment to community connection and the leadership of volunteer coordinator Christy Denton.

“I started shortly after COVID restrictions were lifted,” says Christy, RIH’s volunteer coordinator. “Since then, we’ve steadily rebuilt and expanded the program.”

That growth is visible throughout the hospital. RIH is now supported by approximately 227 hospital volunteers, including 82 high school students, with opportunities open to individuals aged 15 and older. In addition, 133 members of the RIH Auxiliary contribute their time through fundraising initiatives that directly benefit patient care.

A person wearing glasses and a blue shirt stands next to an older person holding a bouquet of yellow flowers.

Small details make a big difference

Together, these volunteers form a vital part of the hospital environment—often becoming one of the first friendly faces a patient or family member encounters.

Hospital volunteers support RIH in a wide variety of non-clinical roles designed to enhance the patient and family experience. Their work includes wayfinding assistance, escorting patients to appointments, greeting people in waiting areas, and offering emotional support in high‑stress areas such as the emergency department, intensive care unit, surgical services, and outpatient clinics.

Volunteers also provide comfort items and help with everyday tasks that make a meaningful difference, says Denton.

“Small details can make a big difference,” says Christy. “Let’s face it: most people don’t want to be at the hospital, and our volunteers can really brighten a patient’s day or ease a stressful moment for families navigating the healthcare system.”

Paving the way for the next generation of health-care workers

A unique strength of the RIH volunteer program is its youth volunteer stream. High school students support departments such as pediatrics, obstetrics, the neonatal intensive care unit (NICU) and select adult inpatient units.

Youth volunteers assist with tasks like refilling blanket warmers and linen carts, restocking supplies, and helping with seasonal decorating. They work closely alongside clerical and nursing staff, gaining firsthand exposure to healthcare environments while supporting the smooth operation of hospital units.

For many students, the experience offers valuable insight into health-care careers while allowing them to contribute meaningfully to their community.

A culture of compassion

At its core, Christy says, the volunteer program is about human connection.

“Volunteers play a vital role in enhancing the patient and family experience,” she explains. “By offering kindness, conversation and reassurance, volunteers complement the work of health-care professionals and help create a welcoming, compassionate hospital environment during what can be some of life’s most stressful moments.”

RIH welcomes volunteers from all walks of life—students, working adults, retirees, and anyone with a genuine desire to give back. Ideal volunteers are caring, dependable, respectful, and comfortable working with diverse communities, with strong communication skills and a willingness to help.

Get involved at RIH

The program continues to welcome new volunteers.

“Like many volunteer programs, we are always glad to welcome new volunteers,” Christy shares. Demand fluctuates depending on hospital activity, making ongoing recruitment essential to maintaining consistent support for patients, families and staff.

The RIH Auxiliary is currently looking for additional volunteers to support fundraising efforts, including roles at the thrift store and gift shop—activities that help generate funding for hospital programs and equipment.

As the program continues to grow, one thing remains constant: volunteers are helping shape the culture of care at Royal Inland Hospital—one small act of kindness at a time.

Learn more about volunteering at RIH

Community volunteers create meaningful moments at CMH and Deni House

A person wearing a blue vest holds up a certificate in front of a wall of honour. — Candis Jantz is recognized for 100 hours of volunteer service at Cariboo Memorial Hospital (CMH).

At Cariboo Memorial Hospital (CMH) and Deni House long-term care, care extends far beyond medical treatments and hospital walls. It’s found in moments of companionship, shared smiles, live music and quiet support—thanks to a dedicated group of volunteers who give their time and heart to the hospital and Deni House long‑term care facility.

A person in a black and white blouse with long black hair sits on the grass in front of a tent. — Tanis Rosa, CMH volunteer services coordinator

For Tanis Rosa, volunteer program coordinator at CMH, those moments are what make the volunteer program so meaningful.

“I’ve been in the role for nearly two years, and what stands out most is the sense of connection,” says Tanis. “Volunteers build meaningful relationships with patients and staff, while also forming strong bonds with one another. It’s been incredible to see friendships develop among volunteers, with many supporting each other, sharing experiences, and creating a real sense of teamwork and belonging. Seeing that community grow—not just in the care we provide, but in the relationships behind it—is what makes this role so rewarding.”

Two people in blue vests both with short grey hair carry plates of food in front of a volunteer services banner.

Kindness can change someone’s day

Currently, CMH and Deni House are supported by close to 70 active volunteers, offering their time in a wide range of roles throughout the facility, Tanis explains. The volunteer team includes CMH Auxiliary members running the gift shop, spiritual care practitioners, musical volunteers, therapy dog teams, and individuals assisting in hospital departments and long‑term care.

Together, they contribute to creating a welcoming and compassionate environment for everyone who walks through the doors.

A young person with long blond hair wearing blue vest poses in a hospital hallway.

According to Tanis, those efforts play an important role in enhancing the overall patient experience.

“A volunteer’s kindness can truly change someone’s day,” she said. “Sometimes it’s about a conversation, sometimes it’s about being there quietly. Those moments matter, especially in health care.”

Tanis has focused on growing and strengthening the program while ensuring volunteers feel valued and supported. Creating meaningful opportunities for community members to give back has been a key priority.

“People volunteer because they want to help and to feel connected to their community,” she says. “Our role is to make sure they’re supported and that their contributions are making a real difference.”

A person wearing a green and black jacket and lanyards holds the leash of a golden retriever in a hospital hallway.

Get involved at CMH

While CMH has a strong and dedicated volunteer base, Tanis says the program is always open to welcoming more people. As the hospital continues to grow and evolve, more volunteers allow for expanded services and additional support for patients and residents.

“We’re always grateful for new volunteers,” Rosa said. “There are many different ways to get involved, and every person brings something unique.”

Rosa emphasizes that volunteers come from all backgrounds and age groups, and that diversity is one of the program’s strengths.

Learn more about volunteering at CMH

Trail Auxiliary, secondary school revive Student Volunteer program

A popular program for Grade 11 and 12 high school students has been restarted in Trail, providing students the opportunity to get first-hand experience in health care.

The Student Volunteer program, which shut down during the pandemic, is now being offered at Kootenay Boundary Regional Hospital (KBRH) and Poplar Ridge thanks to the Trail Hospital Auxiliary Society and J Lloyd Crowe Secondary High School.

“We were very excited to have the Trail Auxiliary and JL Crowe approach KBRH to restart the Student Volunteer program that had existed prior to 2020,” says Andrea Dutchak, director, Clinical Operations, KBRH. “It’s a great way to have youth in our community become aware of the different roles in health care that work together every day to provide a high quality and safe patient experience.”

Supporting students interested in health care

The program began in 2016 as the Interior Health Youth Program for Grade 11 and 12 students at the high school. Allana Ferro, president, BC Association of Healthcare Auxiliaries, was president of the Trail Hospital Auxiliary at the time. She says her goal was to support students interested in health care who needed volunteer hours for graduation.

“Having started as a candy striper myself in high school, I have always had a passion for health care and hoped to inspire these students to pursue similar careers,” shares Allana. “The program was extremely popular until it was paused in March 2020, and I am very excited to see it restart this year.”

The Student Volunteer program also provides valuable exposure to careers in health care in acute care and long-term care, locally, at Poplar Ridge.

“Environmental Services, Pharmacy, Social Work, acute inpatient and long-term care are just some of the departments that have enjoyed students shadowing to learn more about their work,” says Andrea. “Most importantly, these student volunteers are spending time with patients and residents and are a highlight of their days!”

Currently 23 students are involved, with an intake happening once per year.

Get involved in the Kootenays

Other volunteer opportunities in health care settings are available for people of all ages through the Trail Hospital Auxiliary Society.

You can also reach out to IH for volunteering in the broader Kootenay community.

Learn more about volunteering in the Kootenays

Explore volunteer opportunities with IH

Have you thought about volunteering with IH? Volunteers are involved with many health-care programs and services, including community care, hospitals, long-term care, public health and substance use services.

Learn more about volunteering at IH

National Volunteer Week is April 19–25, 2026. The United Nations has declared 2026 as International Year of Volunteers.