Protecting Your Privacy
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Our commitment to protecting your information

Interior health is ethically committed, and legally required to protect your personal information. We will take all reasonable steps to make sure that your personal information is treated confidentially, is only used for the purposes described above, and is secure. Please refer to the brochure “Caring for Your Information”.

Caring for your Information

Interior Health recognizes the sensitivity of your personal health information and endeavors to protect your privacy. When you receive care and services from Interior Health, we will collect, use and share your personal information for these reasons:

  • The ongoing care and services you may need to receive
  • To maintain contact with you about your health care 
  • To gather information from family, friends, and other organizations (e.g. copies of records, medication information, or test results)
  • To confirm your identity and personal health number with the Ministry of Health Services
  • To determine your eligibility for benefits and services and for billing and payment purposes
  • To help us plan, maintain, and improve our care and services
  • To enable the Ministry of Health Services and the Ministry of Healthy Living and Sport to conduct planning, performance measurement, funding and research activities
  • To conduct research (as permitted by legislation and/or approved by our Research Ethics Board)
  • Teaching and education (e.g. training medical students)
  • As required by law (e.g. court order, reportable conditions)

We do this under the BC Freedom of Information and Protection of Privacy Act (FIPPA), E-Health Act, Health Authorities Act, Hospital Act, and other legislation (e.g. Hospital Insurance Act, Community Care and Assisted Living Act, Health Act, Public Health Act, and Mental Health Act) and their related regulations.

Protecting your privacy is our priority

If you are a patient in the hospital or long-term care, it is standard practice to provide people who phone and ask about you with information confirming your admission and location. If you do not wish us to release this information, please inform a staff member within Patient Registration or within your care area. Visit Your Privacy to learn more. 

Information requests

Under the BC Freedom of Information & Protection of Privacy Act, patients and clients can request access to corporate or personal health records. Visit the corporate records page or personal health record page for more information.

Contact us

For more information, please contact the Interior Health Freedom of Information Office. Please select Freedom of Information from the dropdown list.

MoH     PCQO