Streamlined and improved patient experience
Interior Health has enhanced the patient/public experience for our virtual and digital tools, with self-serve options and one number to call for support.
Explore this page
How we can help you
MyHealthPortal
MyHealthPortal is an online tool that provides patients with secure 24-7 access to their personal health information from a computer, tablet or smartphone. We can help with password/logon ID resets, enrolments, proxy requests and more.
Online appointment booking (Lab, X-ray)
Skip the wait and self-book your lab and x-ray appointments 24/7 through our online booking tools:
- Outpatient lab appointments: www.labonlinebooking.ca
- X-ray appointments: MyHealthPortal (available at certain locations, with all locations rolling out soon)
If you require assistance with booking, rescheduling or general account management for an outpatient lab or x-ray appointment, call 1-844-870-4756.
Support for an upcoming video visit appointment with your care team
Support for virtual video visit technology, such as Zoom for Healthcare, Microsoft (MS) Teams, and troubleshooting technical issues.
Patient resources, handouts & quick links
Lab online appointment booking
Video visit support
What are Virtual Visits? (Video)
Frequently asked questions
Can I book or reschedule my own lab appointment?
Yes! Visit www.labonlinebooking.ca to book and manage your lab appointments at any time.
Can I book a virtual appointment with my doctor
How to access Interior Health Location information
If you are looking for information on location parking, address, hours, or other information you can check here:
How to I find medical advice?
Digital Health Support cannot provide medical advice. If you have an enquiry related to a personal health condition or questions about your results, please contact your family or referring physician, or call HealthLinkBC at 8-1-1 to speak to a health care professional.
I’m looking for a physician – can you help me?
Digital Health Support cannot help you find a physician. Please visit BC College of Family Physicians: Find a Family Doctor or Doctors of BC: Find a Doctor.
Get support
Virtual assistant
The Digital Health Support Assistant is available 24/7 to support patients and citizens with common and general questions about IH digital and virtual tools. Find quick answers to your questions now or get connected to a live agent (during business hours) by clicking on the chat icon in the lower right corner of this page.
Email us
At any time, you can email DHSupportDesk@interiorhealth.ca with your support questions. Please provide detailed information including your name and phone number to allow us to assist you as quickly as possible.
Online request form
Use the online form to request assistance or if you have general enquiries. Please provide detailed information, including contact information, to allow us to assist you as quickly as possible.
Call us
For real-time support, call 1-844-870-4756 to speak with one of our Digital Health Support Desk team members. Calls are answered in the order they are received and may be recorded for quality assurance and training purposes.
Please have your care card or BC Services card handy.
- Monday-Friday: 7 a.m. to 7 p.m.
- Weekends: 8 a.m. to 4 p.m.
- Stat holidays: Closed
It’s so easy having one phone number to access all the support I need, as I check MyHealthPortal account regularly for test results, and also if I need assistance with setting up my virtual Zoom visit with my doctor.
The Digital Health virtual assistant is great! It's much faster to use than calling in and waiting in a queue. It was able to answer a couple of questions I had quickly and concisely.
3 Minute Read
Community & Culture
The Interior Health (IH) Legal Substances Team and the YOUTHWISE Advisory Group are excited to launch IH’s annual youth poster contest
/stories/contest-seeks-youth-views-tobacco-cannabis-vaping-alcohol
3 Minute Read
Community & Culture
Emily Davidson is continually reminded of her why and inspired by the resilience of patients, their families and her colleagues.
/stories/we-are-ih-lpn-thrives-compassionate-care
6 Minute Read
Community & Culture
Housing is a right. IH’s Health & Housing Program Plan aims to improve health-care access for people experiencing housing insecurity and those living outdoors.
/stories/how-housing-and-health-are-connected
4 Minute Read
Community & Culture
Sahra joined IH just two months after graduating from Okanagan College, and has served in many roles with IH that led her to where she is today.
/stories/we-are-ih-recruitment-advisor-finds-purpose-growing-careers
3 Minute Read
Health & Wellness
Interior Health has non-judgmental drug checking services throughout the Interior region. Samples as small as a grain of rice can be tested.
/stories/stop-guessing-drug-checking-saves-lives
3 Minute Read
Community & Culture
Lillooet Hospital holds a special place in Jessica McLellan's heart. A 3rd-generation resident of Lillooet, she has served as LDHF's chair since 2018.
/stories/foundation-spotlight-series-lillooet-district-hospital-foundation
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