How We Work With You
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​Respect you

We know that most people have good intentions and are trying to do the right thing. We believe that you know your facility or situation better than we do. When we work cooperatively, we can achieve even better results.

Treat you fairly

We will be professional, honest, fair, and make decisions objectively, based on your particular situation. When we ask you to make changes, we will explain why and listen to your views.

Getting things right

We will provide you with professional advice, resources and early support that helps you know the required standards and what you can do to meet them.

Protect your information

We will only ask you for the information we need to do our job. We will protect this information and only share it when necessary and appropriate by law.

Guided by Public Health Laws and Ethics

We are required to act in the best interest of the public and to use a step by step approach for resolving problems. We use the enforcement authority that comes from public health laws only as a last resort, when the public is at risk.

What you can do

Be open and honest

Please tell us what you know and ask us questions so that we can fully understand your needs and the realities to ensure the population’s health is protected. We hope you will join us in respectful and collaborative discussion.

Be proactive

If you are having any problems, let us know as soon as you can so that we can work towards finding a solution.


As a step towards reconciliation, Interior Health acknowledges the land that we live, work, and play on as the traditional territories of the Dakelh Dene, Ktunaxa, Nlaka’pamux, Secwepemc, St’at’imc, Syilx and Tsilhqot’in peoples. It is with humility that we continue to strengthen our relationships with the First Nation, Métis, and Inuit peoples of the interior.
MoH     PCQO