Where to find help with your virtual care needs

October 4, 2022

More and more, people are addressing their health-care needs virtually. But what if you have trouble with the virtual care options themselves? 

The Interior Health (IH) Digital Health Support Desk helps people, caregivers and their families use and navigate IH virtual and digital tools to better manage their health care. IH launched the Digital Health Support Desk in spring 2022 to streamline the support process for patients and their families.

The Digital Health Support Desk team is available a t 1-844-870-4756, seven days a week. Here’s an overview of the support services offered:

MyHealthPortal

  • MyHealthPortal is an online platform that provides patients with secure 24-7 access to personal health information from a computer, tablet or smartphone. The Digital Health Support team can help with password/login ID resets, enrolments, proxy requests and more.

Online lab booking

COVID-19 PCR test appointment bookings

Zoom virtual visits

  • Do you have virtual visits with your care provider? The Digital Health Support team can help you download the Zoom videoconferencing app, set up a test Zoom visit, or help troubleshoot any other Zoom technical issues you may be having.

Contact options:

The Digital Health Support Desk is available seven days a week at 1-844-870-4756. Be sure to have your care card or BC Services card handy.

  • Monday to Friday: 7 a.m. – 7 p.m. PST
  • Saturday and Sunday: 8 a.m. – 4 p.m. PST
  • Statutory holidays: 10 a.m. – 2 p.m. PST

At any time, you can email DHSupportDesk@interiorhealth.ca with your support questions or submit via an online form. These requests are typically responded to within 24 business hours. Or, if you need help navigating to the right information on the IH website, the Digital Health Support Assistant chatbot can help point you in the right direction. 

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