Connecting patients to health care through technology virtually.
What is Telehealth?
Interior Health (IH) Telehealth enables doctors, nurses, and other clinical staff to provide health services, expertise, and information in real time over distance, improving access and eliminating barriers to patient care. It is about transmitting voice, data, images and information rather than moving patients, health practitioners or educators.
In response to the COVID-19 pandemic, health care providers can connect with patients using their own device in their own home with the cloud video conferencing application Zoom. See Virtual Care Services: For Patients and Clients for more information.
What are the benefits?
Using telehealth, patients can see and talk to a health care provider over a secure and private network to make appropriate and timely health care decisions.
Telehealth offers many benefits to patients and families, as well as healthcare professionals. Benefits include:
- Decreased patient transport
- Reduced waiting time for a visiting specialist
- Easier and more timely access to expert advice and clinical expertise
- Improved community skills and knowledge through on-site education and training
- Reduced isolation of remote communities
Is there a cost?
There is no cost to the patient.
How do I access this service?
Ask your health care provider for a Zoom or Telehealth appointment.
Other resources
For Providers
Contact us
Contact us to learn more about telehealth in Interior Health.
If you are unhappy with the service you received, you are encouraged to speak with the person who provided the service, or to the manager of the area. All patients and clients are encouraged to try and resolve any issues at the time and place care is received.
If you still feel your concern has not been adequately addressed, you can contact the IH Patient Care Quality Office directly for further action.