Important notes about virtual care
- Contact your health-care provider to schedule a virtual visit
- Some types of physical exams are not possible with virtual care
- Let your healthcare provider know if you do not want a virtual visit
Connect with your health-care provider from the comfort of your home or at one of our sites using video calling technology such as IH Zoom for Healthcare.
To have a virtual visit from home you will need:
You can read about virtual care services in a variety of languages:
English | Français | Español | Pусский | Tiếng Việt
繁體中文 | 简体中文 | 日本語 | ਪੰਜਾਬੀ | 한국어
Watch the video below to learn how to prepare for a virtual visit
Your health-care provider will introduce everyone on their end of the video call, and you will be asked to do the same.
At any time, you can decide you do not want a virtual visit. Ask your health-care provider about alternate arrangements.
Your privacy is important to us. We choose applications that are compliant with the Freedom of Information and Protection of Privacy Act. Audio and video are encrypted and security best practices are followed.
There is no cost for BC residents who are covered by Medical Services Plan (MSP). You are responsible for any data costs or charges incurred by your internet service provider.
You can attend a group treatment or program from the convenience of your home using. This service allows for social distancing.
Come to your local site's Telehealth room to see your health-care provider virtually. This is a convenient option if you do not want a virtual visit in your home, or you do not have reliable internet or a computer/mobile device. Contact your healthcare provider to schedule a site-based appointment.
Watch the video below to learn what to expect during a Telehealth appointment:
Please contact Digital Health Support for assistance including testing a virtual visit.
Monday to Friday, 7 a.m. - 7 p.m. (PT).
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