When it comes to caring for people who use substances, Dr. Lisa Heidt strives to support health-care staff to work smarter, not harder. For the past 15 years as an emergency department (ED) physician at the Vernon Jubilee Hospital (VJH), Dr. Heidt knows all too well how hard inpatient staff work in this busy hospital.
“I know that staff are doing the best job they can with limited resources,” says Dr. Heidt. “...but I think it is possible to improve both patient care and staff satisfaction with the resources we have available, even as we work to improve access to resources over the long term.”