We Are IH: A smiling face to greet you

February 25, 2022

Name: Carmen Gauthier (she/her/hers)
Job Title: Patient Registration and Switchboard Operator
Years of Service: 4 years
Worksite: Elk Valley Hospital
Community: Fernie
Ancestral Territory: Ktunaxa
Advice to live by: If you're happy and you know it, share the love.


Going to the hospital can be stressful. That’s why Carmen goes the extra mile to make sure patients coming and leaving always see a friendly and happy face. 

Working as a Unit Clerk in Patient Registration, Carmen’s job requires her to be in contact with people every day as she assists with setting up their needed appointments, and provides necessary information. As a naturally bubbly and outgoing person, she takes pride in making people smile and feel comfortable. 

Carmen poses with her coworker for a photo Carmen and co-worker   

Carmen wearing a sparkly unicorn headband A sparkly unicorn headband to brighten your day

“Coming into a hospital is not a great time, but by being friendly and happy you can change that person’s entire day and help them be more calm and less anxious,” she says.

Carmen has always wanted to help people and make a difference in their day. Knowing she couldn’t physically become a nurse, she decided on a career in Unit Clerk/Patient Registration. The past four years of Carmen’s career at Interior Health have allowed her to be in contact with the patients daily, and help them with their care, without the need for intensive physical contact. 

An average day at work for Carmen Just an average day at work

Born and raised in Sparwood, B.C., Carmen has always called Elk Valley her home. One of her favourite things about the area is how close-knit the community is, with people always ready to give a helping hand. 

“Looking out your window every morning and seeing the mountain is also a very big bonus to living here. In the winters, being in the Elk Valley feels like you are in a Winter Wonderland which is so amazing and relaxing.”


Learn more about making a difference in the lives of patients


 

top employer

Stories@IH

Read our latest stories

6 Minute Read
Health & Wellness

Andrea has gone from living in a tent city in Kelowna to full-time employment, owning a car and renting a place of her own thanks to the fentanyl patch program.

7 Minute Read
Community & Culture

Meet 2 IH volunteers who are making a difference in their communities. Teresa volunteers at RIH; Lee Reid of Nelson is active in the seniors' community.

3 Minute Read
Community & Culture

With her dedication to clinical excellence & inclusive care, Dr. Hilary Brotherhood isn't just a physician, but a trusted community member & thoughtful leader.

3 Minute Read
Health & Wellness

Cold chain management ensures vaccines remain at the correct temperatures during storage, transport and handling. It's a vital system that keeps patients safe.

2 Minute Read
Health & Wellness

This Earth Day, meet some of the IH staff and medical professionals behind our environmental sustainability successes in 2024.

5 Minute Read
Health & Wellness

Learn about the precautions you can take to prevent tick bites and illnesses, and how to remove a tick on yourself, a family member or pet.

STAY CONNECTED

Receive news and alert posts, and Stories@IH blog posts, right to your inbox!

mail