Medical Staff Onboarding & Orientation
New to Interior Health? Making a change in practice? Looking for onboarding resources or development opportunities? Explore this page to prep for your career success.
Explore practice-ready steps to set you up for your first day at a new site.
The Welcome Package provides a high-level overview of IH. It equips you with basic knowledge about our region, resources, policies, key contacts, etc.
The Welcome Package is part of the email sent by the Medical Administration upon receipt of your signed offer letter. This document and additional resources are also available on the MSOO Extranet site (requires IH mnemonic and password).
Alternately, you may email a request to MedicalStaffOnboarding@interiorhealth.ca
Each physician, midwife, dentist and nurse practitioner must receive an appointment to the IH medical staff before practicing in our facilities.
You can submit your online appointment or reappointment application through AppCentral. Contact your medical administrative assistant (MAA) or site’s Credentialing & Privileging contact for any assistance.
The Welcome Sessions for Medical Staff are semi-annual virtual events that aim to provide new medical staff with an overview of IH and its medical community. By joining the event, you can connect with your health authority medical leaders, site medical leaders and peers through interactive activities and Q&A sessions.
These one-hour sessions are held in March and September via Zoom. Medical staff new to Interior Health should receive an email notification and an Outlook invitation.
If you would like to participate, but do not receive an invitation in July (for September) or November (for March), please contact MedicalStaffOnboarding@interiorhealth.ca
It is important to note that the policies and procedures of Interior Health apply to both staff and medical staff (i.e., physicians, dentists, midwives, and nurse practitioners). Please take some time to become familiar with the expectations related to working within our IH facilities.
Approximately 14 days before your start date, you will receive an email from your site’s Credentialing & Privileging contact, including your mnemonic and instructions to set up your Interior Health network access.
Your mnemonic and password allow access to your IH Outlook email address. For information confidentiality purposes, please use this address for all work-related communications. Remember to check your inbox regularly for important Medical Staff resources and updates.
Your mnemonic and password are essential to access the IH computer network and applications.
You will need to contact the Service Desk (1-855-242-1300) to set up your password. An agent will verify your identity with your Medical Service Plan (MSP) number and a second piece of identification.
If your MSP number is not yet available, don't hesitate to contact your site Medical Administrative Assistant (MAA) for assistance.
The e-Access page guides you through technology programs that are essential for your day-to-day practice at IH, such as Physician Invoice Portal (PIP), Meditech, MicrobloggingMD, etc.
In addition, you may need to use the technology resources below:
- Pathways: An online resource that provides physicians and their office staff/teams quick access to current and accurate referral information, including wait times and areas of expertise of specialists and specialty clinics
The following technology resources require IH network access:
- B.C. Patient Safety & Learning System (PSLS): The provincial reporting system for patient safety events
- Dictation Instruction: Scroll to the bottom of the page to access dictation instruction documents
- PharmaNet Access Request Form: Instruction on requesting PharmaNet access
- Medication Reconciliation Toolkit: Policy, support resources, and education
- Profile EMR: A quick Profile Electronic Medical Record (EMR) reference guide for new users
Request external technology access
Are you interested in accessing technology resources outside of the IH network? Please follow the security processes below to help us protect the private and confidential information in our care.
Please note: You need to log into the Interior Health network to start these processes. Please be sure to follow all set-up instructions closely.
If you require assistance with set-up, please reach out to the Service Desk (1-855-242-1300).
If you are interested in external access to IH Webmail, i-Learn (our online learning hub) or IH Anywhere (our remote access solution) (i.e., via a home computer, tablet, or smartphone), please register for two-factor authentication (2FA) while logged into the Interior Health Network.
To access your IH email, WebMT (Meditech) and Microblogging via mobile apps, please contact the Service Desk (1-855-242-1300).
Microsoft Authenticator (MA) is needed for external access to cloud-based applications, including Microsoft Teams, the COVID Hub, and the ACE Hub.
UpToDate is a clinical decision support tool covering more than 11,800 topics in 25 specialties and containing over 6,500 drug monographs endorsed by Interior Health Pharmacy.
UpToDate is available without registration while logged in on the Interior Health network. If you register with UpToDate while on the IH network, you can use your login information (user ID and password) to access UpToDate on your personal device(s), including the use of the mobile app.
UpToDate access and registration information are available on the recently upgraded IH Library Services website:
- Visit the Mobile Apps Information Guide page
- Click on the "UptoDate" tab
- Scroll to the bottom of the page for account set-up instruction
Please note: Physicians can collect CME credits by using their own login/registration information whether on IH network or outside of IH network.
Please note that Information Management Information Technology (IMIT), online learning modules, and additional preparation may be required before your first day, depending on your site's requirements. Need assistance? Your Medical Administrative Assistant (MAA) can provide guidance and support.
Be sure that you have access to all necessary computer programs before your first day. Contact the Service Desk (1-855-242-1300) or inform your MAA of any issues.
Below is a list of tools and resources you may need to familiarize yourself with during your first day, week, or month. Refer to this section whenever you need help navigating your role and IH.
The following resources require Interior Health network access:
- Medical Documentation & Transcription (IH InsideNet): Scroll to the bottom of the page to access dictation instructions for medical staff, residents and students
- Pharmacy (IH InsideNet): Pharmacy guidelines, policies, and clinical practice standard
- Health Records Management (IH InsideNet): Guidelines for medical staff documentation and additional resources
Due to the geographical and cultural diversity of the Interior region, each IH site is uniquely different. The following Site-level Orientation Resources were developed to help you navigate your specific workplace and community.
Site-level Orientation Resources have been posted for the following sites (please note that these hyperlinks require IH mnemonic, password and two-factor authentication):
- Barriere Health Centre
- Boundary District Hospital
- Cariboo Memorial Hospital
- Castlegar and District Community Health Centre
- Chase & District Health Centre
- Creston Valley Hospital & Health Centre
- Dr. Helmcken Memorial Hospital
- East Kootenay Regional Hospital
- Golden & District General Hospital
- Invermere & District Hospital
- Kelowna General Hospital
- Kootenay Boundary Regional Hospital
- Kootenay Lake Hospital
- Princeton General Hospital
- Shuswap Lake Hospital
- South Okanagan General Hospital
- Victorian Community Health Centre
If the information for your site is not listed, please contact the Medical Administrative Assistant (MAA) at your site.
Across IH, numerous groups and partners are working to empower and advocate for our medical staff and independent community practitioners.
At IH, we are committed to strengthening health services and improving health outcomes for all First Nations, Métis and Inuit peoples.
Visit our Aboriginal Health & Wellness page to learn more about how IH works with Aboriginal partners and communities and builds on existing knowledge and experience.
Interior Health is an employer partner with Canadian Centre for Diversity and Inclusion (CCDI). Anyone working for IH can attend CCDI webinars for free. CCDI’s webinars provide invaluable insight into the latest thinking about diversity and inclusion in Canada. Content is appropriate for a wide variety of professionals.
Receive alerts, news and stories@IH right to your inbox!