Launched in September 2023, the Relational Security Officer (RSO) program brought security in-house at seven of Interior Health’s largest hospitals.
By embedding security staff directly into care teams, the program emphasizes trust and relationship-building, creating a more integrated approach to safety. Since the program’s successful launch, the initiative has expanded to South Okanagan General Hospital in Oliver and Shuswap Lake General Hospital in Salmon Arm.
The program upholds the highest level of safety, quality and service, and fosters a supportive environment for both patients and staff across the region.
A key feature of the program is the enhanced training and resources provided to RSOs and their supervisors. Officers receive specialized instruction in trauma-informed practice, empathy, de-escalation techniques and cultural safety.
They are certified in the Provincial Violence Prevention Curriculum (PVPC), Advanced Team Response (ATR) and B.C.'s Advanced Security Training, which equips them with appropriate use-of-force skills and tools, ensuring difficult situations are handled safely and respectfully.
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Integration into health-care teams is another defining element of the program. RSOs are no longer a separate entity—they work closely with clinical operations teams to improve communication, planning and the overall care environment. This collaboration allows for a more proactive approach to safety, helping identify risks early and prevent incidents before they occur.
“The in-house Relational Security program has created a safer, more supportive environment by strengthening trust and communication between security, staff and patients,” says Vicki Tolton, manager, Clinical Operations at PRH. “It’s improved safety and response times, while also helping patients feel more comfortable and secure, contributing to greater satisfaction and a more collaborative atmosphere.”
By embedding security within health-care teams, providing enhanced officer training and prioritizing compassionate care, the RSO program is helping set a new standard for safety in health-care facilities.
Today, the program is operated at nine IH sites:
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